Note: The job is a remote job and is open to candidates in USA. VARITE INC is a company focused on providing resolution services, and they are seeking a Resolution Analyst I. The main responsibilities of this role include issue resolution, managing billing adjustments, and ensuring timely payment collections from clients.
Responsibilities
- Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
- Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
- Resolves escalated client issues/disputes using problem solving skills
- Researches issues which includes contacting internal business groups to determine resolution
- Provides account reconciliations to include contract versus invoice and payment application
- Acts as an escalation point on inquiries from internal and external clients
- Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
- Meet monthly Department A/R Goals and Service Level Agreements (SLA)
- Create Manual Invoice Presentments per client specifications
- Learning our different businesses/products and contracts for issue resolution
- Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
- Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
- Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
- Responsible for handling all correspondence from internal and external clients timely
- Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
- Organize priorities to meet deadlines and meet client expectations
- Performs other related duties as assigned
Skills
- Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
- Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
- Resolves escalated client issues/disputes using problem solving skills
- Researches issues which includes contacting internal business groups to determine resolution
- Provides account reconciliations to include contract versus invoice and payment application
- Acts as an escalation point on inquiries from internal and external clients
- Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
- Meet monthly Department A/R Goals and Service Level Agreements (SLA)
- Create Manual Invoice Presentments per client specifications
- Learning our different businesses/products and contracts for issue resolution
- Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
- Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
- Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
- Responsible for handling all correspondence from internal and external clients timely
- Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
- Organize priorities to meet deadlines and meet client expectations
- Performs other related duties as assigned
- Excellent Written and Verbal communication Skills
- Proficient working knowledge in Microsoft Office - Excel a must
- Ability to work independently and to adapt to a fast changing environment
- Strong Customer Service Skills
- Strong attention to detail
- Self-Motivator while actively participating in a team environment
- Oracle EBS
- Salesforce Billing
- High School Diploma or equivalent
Company Overview
VARITE has a definite spirit. It was founded in 2000, and is headquartered in San Jose, California, US, with a workforce of 1001-5000 employees. Its website is http://www.varite.com.
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