[Remote] SaaS Training & Onboarding Manager

Note: The job is a remote job and is open to candidates in USA. MedTrainer is an all-in-one compliance, credentialing, and training platform used by healthcare organizations. The SaaS Training & Onboarding Manager will create exceptional learning experiences for clients and internal team members, manage onboarding processes, and develop training content for successful product adoption. Responsibilities • Design and deliver onboarding programs for new clients to ensure successful implementation and product adoption • Reduce onboarding cycle time through better project oversight/efficiencies, content, and scalable delivery methods • Partner with internal stakeholders to ensure all onboarding content stays accurate as the platform evolves • Facilitate training sessions for clients and internal teams • Track learning outcomes and ensure measurable improvement in knowledge, adoption, and results • Support continuous skill building for the Client Success team • Work closely with CCO, Client Success leadership, Product, Support, and Marketing to ensure content accuracy and alignment • Gather feedback from internal teams and clients to continuously improve training content and onboarding workflow • Develop high-quality training materials (courses, videos, guides, job aids, curricula) for both internal employees and external clients • Create content covering: The MedTrainer SaaS platform, Client Success skills and methodologies, Leadership and soft-skills development • Build repeatable, scalable training frameworks that can grow into a formalized training function Skills • 3+ years managing software onboarding, implementation or training teams • Experience project managing Saas implementations • Experience delivering training to both internal teams and external clients • Excellent client facing presentation and facilitation skills • Bachelor's degree (to demonstrate strong learning capability) • Strong communication, project management, and curriculum design skills • Experience with client onboarding, implementation, or adoption programs • Ability to build and lead a new team focused on onboarding and training • Ability to simplify complex concepts into learner-friendly content • Strong communication, facilitation and skills • Experience working cross-functionally across Client Success, Product, and Support Benefits • Medical, dental, and vision benefits with employer contribution • Life & disability insurance • 401(k) Company Overview • MedTrainer is a healthcare workforce compliance software provider. It was founded in 2013, and is headquartered in Redlands, California, USA, with a workforce of 201-500 employees. Its website is https://medtrainer.com/. Apply Now Apply Now