Note: The job is a remote job and is open to candidates in USA. Family Reach is a national nonprofit dedicated to removing financial barriers for cancer patients. The Salesforce Administrator & Support Specialist plays a pivotal role in supporting Salesforce operations, managing user access, and ensuring data integrity while providing user support and training.
Responsibilities
- Manage user access, roles, profiles, permission sets, and security controls
- Oversee org-wide settings, record types, page layouts, fields, queues, and sharing rules
- Support declarative automation including Flows, Process Builder, tasks, email alerts, and related automation tools
- Assist with Salesforce reporting, dashboards, folder structure, report types, and access management
- Maintain system integrity through platform maintenance, continuous improvement, and Salesforce release readiness
- Support Salesforce training initiatives and user enablement
- Maintain Salesforce documentation and contribute to ongoing governance standards
- Manage and support managed and unmanaged packages, routine updates, and feature rollouts
- Support and execute data imports, exports, and data migrations using tools such as Data Loader and Excel
- Lead and assist with data cleansing, standardization, deduplication, and hygiene initiatives
- Help enforce data standards, storage protocols, retention policies, and compliance best practices
- Serve as the first-response point of contact for Salesforce support needs and internal help requests
- Organize ticket intake, triage, prioritization, and SLA tracking
- Manage backlog of requests, story creation, and sprint alignment where applicable
- Maintain and manage Jira (or similar ticketing systems) for request processing and department organization
- Provide recommendations to improve support processes and help desk frameworks
- Assist in planning and executing testing for enhancements, feature deployments, and release updates
- Document system processes, enhancements, configurations, and project notes
- Contribute to knowledgebase, user guides, and process documentation to support ongoing operational maturity
Skills
- Salesforce Platform Administrator Certification required
- Experience administering Salesforce (Sales Cloud, NPSP, or similar Salesforce platforms)
- Working knowledge of Salesforce configuration, automation (Flows), reporting, and dashboards
- Experience managing users, permissions, and data using common tools (e.g., Excel, Data Loader)
- Comfort working with internal team to support business processes and system improvements
- Strong problem-solving and communication skills
- Collaborative, team-oriented approach
- Curiosity and a desire to learn, grow, and explore new ways of working with Salesforce and related tools
- Additional Salesforce certifications a plus
- Familiarity with ticketing tools (e.g., Jira, Zendesk) and CRM data best practices is helpful
Benefits
- Annual performance bonus
- Medical
- Dental
- Vision
- Retirement plan
- Generous vacation and leave policies
Company Overview
Family Reach is a national nonprofit organisation dedicated to alleviating the financial burden of cancer. It was founded in 2003, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://familyreach.org/.
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