Note: The job is a remote job and is open to candidates in USA. 8am is a company focused on providing innovative software and payment solutions for the legal and professional services industry. They are seeking a Software & Payments Solutions Consultant to support their Growth Sales Teams by acting as a trusted advisor and technical subject matter expert during the pre-sales process, delivering tailored product demonstrations and value propositions to clients.
Responsibilities
- Partner with Account Executives to uncover customer objectives, workflows and technical requirements
- Translate business challenges into solution recommendations and demonstrate how 8am’s software solutions drive measurable business value
- Deliver tailored product demonstrations, proof-of-concept and solution-oriented presentations that highlight ROI, compliance and operational efficiencies
- Serve as the subject matter expert (SME) on 8am’s suite of software and payment related applications
- Uniquely understand and empathize with our customer’s problems and pain points with the ability to demonstrate and communicate the unique value our solutions have to offer
- Anticipate and address technical questions during the sales cycle with clarity and confidence
- Utilize industry knowledge and expertise to craft custom demonstrations and value propositions by practice area, segment and persona
- Own product engagement with customers during the trial phase. Communicate 8am’s value based on activities and work with customers on any identified issues or concerns to a successful conclusion
- Provide competitive intelligence and positioning strategies that differentiate 8am in the market
- Collaborate with sales leadership to develop playbooks, demo scripts, presentation materials and templates that scale across the sales organization
- Train and mentor sales reps on product knowledge, discovery techniques and demo execution
- Maintain accurate notes and feedback in CRM regarding customer input both for wins and losses
- Influence product roadmap and go-to-market positioning with insights from complex sales cycles
- Proactively engage and communicate with customers and software business/technical team regarding feedback, integrations and market
- Stay up to date on industry trends, competitor solutions and emerging fintech/legal tech developments
- Use industry knowledge to guide sales conversations and strengthen 8am’s position as a thought leader in payments for professional services
Skills
- 1-3 years in pre-sales consulting, technical sales or sales engineering in Saas, fintech or payments
- Ability to clearly communicate technical information
- Ability to autonomously manage ambiguous situations
- Strong interest in learning new and challenging platforms
- Familiarity with security, compliance and integration concerns common to small to medium sized professional service providers
- Technical skills combined with significant social prowess
- Genuine passion for customer service and support
- Deep understanding of merchant processing including interchange, compliance (PCI, AML, data security) and integrations with practice management systems
- Comfort conducting demos and participating on calls for extended period of times
- Experience working in a Salesforce environment with an understanding of the platform, users, and the partner ecosystem required
- Experience with sales methodologies such as Sandler, MEDDICC or Challenger
- Ability to thrive in a dynamic, fast-paced environment and quickly acquire new skills
- Bachelor's degree preferred
- Prior experience in the legal industry (paralegal, office admin, legal ops, etc.) strongly preferred
- This position is preferred to sit in Austin, TX
Benefits
- Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
- Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
- Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
- Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
- Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
- Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
- Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
Company Overview
At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals work. It was founded in 2005, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.8am.com.
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