We are seeking compassionate and skilled Non-Credentialed Veterinary Technicians to join our team at SafetyCall International, PLLC/Pet Poison Helpline. As a remote employee, you will have the opportunity to work from the comfort of your own home, providing critical support to pet owners and veterinary professionals in need. Our company offers a range of positions, including Overnight Veterinary Information Specialist I, Veterinary Information Specialist I, and Veterinary Industry Representative I, each with its own unique schedule and responsibilities.
Job Overview:
- Respond to incoming cases via telephone or chat, providing accurate medical, health, and safety information to pet owners and veterinary professionals
- Triage cases, take full histories and details of events, and document each case in an electronic record
- Provide empathetic and compassionate support to pet owners in distress
- Work varying shifts, including days, evenings, weekends, and holidays
Positions and Schedules:
- Overnight Veterinary Information Specialist I: Full-time, overnight shift (10pm-8am CST), 7 days on, 7 days off rotation, with a $5/hour shift differential
- Veterinary Information Specialist I: Full-time, 40 hours per week, with shifts scheduled between 2pm-2:30am CST, and a $2/hour shift differential for evening shifts
- Veterinary Industry Representative I: Full-time, 40 hours per week, with shifts scheduled between 10am-10:30pm CST, and a $2/hour shift differential for evening shifts
Training Requirements:
- 4-week (6-week for Overnight Veterinary Information Specialist I) full-time, paid, remote training process
- Training schedules are determined in advance and may include daytime/evening hours and weekends
Requirements:
- At least 3 years of experience performing veterinary technician duties in a veterinary facility
- Above average proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware
- Excellent verbal and written communication skills, with the ability to work in a fast-paced environment
- Strong attention to detail and ability to multitask
Remote Agent Requirements:
- Reliable internet and phone setup, as outlined on our careers page
- A dedicated workspace with minimal distractions and interruptions
Pay and Benefits:
- Starting pay range: $18-$19 per hour, with shift differentials and weekend pay incentives
- Comprehensive benefits package, including medical, dental, vision, life, pet, and supplemental insurance options
- 401K with match, paid time off, paid holidays, and company-paid life and disability insurance
- CE and license reimbursement, incentive programs, and more
How to Apply:
If you are a motivated and compassionate individual with a passion for veterinary care, please submit your application. Due to the high volume of applicants, we may not be able to respond to every candidate. If you are selected to move forward, you can expect to hear from us within a week of completing your application.
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