Job Description:
• Call tenants to collect rent and follow up on outstanding balances (soft collections).
• Record payments and update tenant information in the system.
• Enter and maintain accurate tenant and payment records.
• Assist with lease renewals as needed.
• Maintain accurate and organized records.
• Respond to tenant inquiries regarding rent, balances, and payment status.
• Coordinate with leaders to report payment issues or discrepancies.
• Perform other tasks related to the position.
Requirements:
• Proficient level of English (written and spoken).
• Strong interpersonal, communication and collaboration skills.
• Excellent follow-up skills, as this is soft collections.
• Comfortable making and handling phone calls in a professional manner.
• Ability to follow instructions and perform basic administrative tasks accurately and efficiently.
• Familiarity with Microsoft Office (Word, Excel, Outlook).
• Dependable, reliable, self-motivated, confident, with a positive attitude and a professional approach.
• Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision.
• Ability to work in alignment with U.S. Eastern Time (New York time) business hours.
Benefits:
• 100% remote work
• Flexible schedule
• Great work environment with potential for growth