Curaleaf is a leading global cannabis provider committed to quality and innovation. As a Retail Sales Associate, you will be the face of the brand, assisting customers with their cannabis product needs and ensuring a top-tier service experience.
Responsibilities
- Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience
- Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice
- Address concerns with professionalism and resolve issues to ensure customer satisfaction
- Encourage loyalty by signing guests up for rewards programs
- Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere
- Help open and close the store, handle cash, and follow all procedures and regulations
- Check IDs, update customer profiles, and process transactions accurately
- Keep the store clean, organized, and fully stocked, from the sales floor to the backroom
- Support inventory tasks like restocking, fulfilling online orders, and counting products
- Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge
- Highlight deals and complementary items at checkout to boost customer satisfaction
- Stay on top of promotions and product updates to give customers a seamless experience
- Stay agile and adaptable in a fast-paced, ever-changing retail environment
- Take on extra duties as needed to support the team and store success
Skills
- A high school diploma or GED
- At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction
- A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately
- The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment
- Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights
- Excellent communication skills, with the ability to connect with customers and team members alike
- Strong multitasking abilities and the agility to shift priorities as needed
- Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement
- Solid time management and organizational skills to stay on top of tasks and responsibilities
- Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns
- Basic proficiency in math and computer applications to support transactions and reporting
- A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience
- Strong conflict resolution skills and the ability to remain composed under pressure
- Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success
- A natural ability to build rapport and maintain lasting customer relationships
- A collaborative spirit and a commitment to working well within a team environment
- A background in a sales role with a focus on tracking KPIs and meeting sales targets
- Familiarity with e-commerce systems and order fulfillment processes
- Previous experience within a regulated retail setting
Benefits
- Career Growth Opportunities
- Competitive Pay and Benefits
- Generous PTO and Parental Leave
- 401(K) Retirement Plan
- Life/ Disability Insurance
- Community Involvement
- Referral Bonuses and Product Discounts
Company Overview
Curaleaf operates as a vertically integrated medical and wellness cannabis producer. It was founded in 2010, and is headquartered in Wakefield, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://curaleaf.com.
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