Experienced Entry-Level Mortgage Customer Service Representative – Monday to Friday Schedules
**Rewritten Job Description:**
Join arenaflex in a Rewarding Career as an Entry-Level Mortgage Customer Service Representative
At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As an Entry-Level Mortgage Customer Service Representative, you'll play a vital role in ensuring that our customers receive the highest level of service and support. If you're passionate about helping others, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
About arenaflex
Arenaflex is a leading provider of mortgage services, dedicated to helping homeowners achieve their financial goals. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to providing innovative solutions that meet the evolving needs of our clients. With a strong focus on customer satisfaction, we're constantly looking for talented individuals who share our vision and values.
Key Responsibilities:
- Take inbound calls from mortgage borrowers regarding payment, escrow, and general mortgage servicing questions during the first half of the month.
- Take similar calls and spend approximately 20% of each day on an auto dialer reminding borrowers of their payments during the second half of the month. You'll ask if they want to make the payment via phone, but this is not a collections role.
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner, ensuring that each interaction is a positive experience.
- Directly engage with customers across a variety of inbound customer requests and inquiries, which may include website assistance, escrow, processing payoffs, and more.
- Offer and refer eligible homeowners for refinancing opportunities to the Originations department, helping them achieve their financial goals.
- Perform outbound activities on accounts less than 30 days past due, but may also include accounts with higher delinquencies, ensuring that our customers receive the support they need.
- Understand escalation paths for different types of calls and dynamically route them to the appropriate internal parties, ensuring that each issue is resolved efficiently and effectively.
Hours and Schedule:
This is a Monday to Friday schedule, with availability to work any time between 7:00am and 6:00pm. We're looking for individuals who are flexible and can adapt to changing schedules as needed.
Pay and Benefits:
We offer a competitive hourly rate of $18.00 - $20.00 per hour, depending on experience. Bilingual candidates are also encouraged to apply, and monthly bonus potential up to $500 is available for meeting performance targets. Our benefits package includes:
- Medical, dental, and vision insurance
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment and Company Culture:
This is a fully onsite position in Mesa, AZ, with a dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing innovative solutions that meet the evolving needs of our clients. We're an equal opportunity employer and welcome applications from diverse candidates.
Application Deadline:
This position is anticipated to close on Mar 29, 2025. We encourage you to apply early to ensure consideration for this exciting opportunity.
Why Join arenaflex?
At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As an Entry-Level Mortgage Customer Service Representative, you'll have the opportunity to:
- Develop your customer service skills and expertise
- Work with a dynamic and supportive team
- Contribute to the success of our clients and our organization
- Enjoy a competitive hourly rate and benefits package
- Grow and develop your career with arenaflex
Apply Now:
If you're passionate about delivering exceptional customer experiences and are eager to learn and grow, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
We look forward to hearing from you!