Groundworks is the leading provider of Foundation Repair and Water Management solutions. The Service Technician plays a crucial role in the customer journey post-installation by inspecting and servicing existing solutions while building long-term relationships with customers and recommending additional services as needed.
Responsibilities
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- Other duties as assigned
Skills
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
Benefits
- Medical
- Dental
- Vision
- Long/Short Term Disability
- Life insurance
- 401(k) with a company match
- PTO after applicable waiting periods
Company Overview
At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States. It was founded in 2016, and is headquartered in Virginia Beach, Virginia, USA, with a workforce of 5001-10000 employees. Its website is https://www.groundworks.com.
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