JELD-WEN is seeking a Salesforce Training Manager to join our growing team. The role is remote and can be based anywhere in Germany/Austria/UK. The successful candidate will be responsible for creating, managing, and delivering the training program for the EU customer service transformation to improve adoption, user proficiency, and performance of our sales and customer service team.
Requirements
- Proven experience as a Salesforce Trainer or a similar role focusing on CRM adoption and user training.
- Must be fluent in English and German, other languages such as French or Swedish would be beneficial but not essential.
- Strong understanding of Salesforce CRM functionalities, features, best practice, reporting, and dashboards with any knowledge of INFOR CPQ an advantage.
- Bachelor’s degree in Education, Information Technology, Business, or a related field is desirable.
- Knowledge of various Training techniques and Methodologies.
- Familiarity with Learning Management Systems.
- Industry knowledge and understanding of the industry sectors served by Infor CPQ (e.g., manufacturing, distribution).
- Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Trainer, are highly desirable.
- Excellent communication, presentation, and interpersonal skills with the ability to engage and educate users at all levels.
- Ability to simplify complex concepts and processes.
- Strong organisational and time-management skills.
- Strong problem-solving skills to address training-related issues and challenges.
- Strong change management skills with the ability to adapt to different learning styles and needs.
- Project Management skills with the ability to manage training projects effectively, including planning, execution, and evaluation.
Benefits
- Excellent benefits
- A collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.
Originally posted on Himalayas
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