Join the blithequark Team: Revolutionizing Healthcare Administration
At blithequark, we're not just a company - we're a community driven by a shared purpose to transform the healthcare landscape in the United States. As a leading provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities, we're dedicated to delivering innovative solutions that address the critical challenges faced by healthcare payers, risk-bearing providers, and third-party administrators.
Our people-first approach is at the heart of everything we do. We believe in fostering a vibrant, human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose. When you join blithequark, you're not just taking on a role - you're becoming part of a dynamic team that's passionate about making a difference.
Purpose and Scope: Delivering Exceptional Customer Service
As a Seasonal Part-Time Customer Service Representative, you'll play a critical role in receiving, investigating, and responding to member inquiries, resolving problems and complaints in a timely and accurate manner. This is a unique opportunity to make a positive impact on the lives of our members while developing valuable skills and experience.
Job Specifics: Flexibility and Opportunity
This is a seasonal, part-time role that offers a flexible schedule with a total of 20 hours per week. You'll work on weekends, with two 8-hour shifts available:
- Shift 1: 8:00 AM to 4:30 PM EST
- Shift 2: 1:30 PM to 10:00 PM EST
Additionally, you'll be scheduled for a 4-hour shift during peak business hours. The duration of this role is from October 2024 to January 2025, with no long-term planned time off during the assignment.
Principal Responsibilities and Duties: A Dynamic Role
As a Customer Service Representative, you'll be responsible for:
- Answering and tracking telephone calls within established department standards
- Tracking member calls within our database, ensuring concise and factual documentation
- Understanding and processing various lines of business benefits, medical management processes, and demographic change processes
- Answering "entry-level" claims inquiries and taking "Over the Counter" (OTC) orders
- Processing "entry-level" enrollment and disenrollment procedures
- Entering prospective members into our software database
- Maintaining current source documents and reference documents
- Interacting professionally with employees, customers, and suppliers
- Working effectively as a team contributor while also working independently
- Redirecting calls to the appropriate department as required
Customer Service: Driving the blithequark Culture
As a representative of blithequark, you'll be responsible for:
- Driving our culture through values and customer service standards
- Providing outstanding customer service to external and internal contacts
- Developing and maintaining positive relationships through effective communication
- Taking initiative to respond, resolve, and follow up on customer service issues
Education, Experience, and Required Skills: The Ideal Candidate
To succeed in this role, you'll need:
- The ability to read and interpret documents, calculate figures and amounts
- Strong typing skills (40-60 WPM)
- Excellent customer service skills, with a focus on professionalism, empathy, and effective communication
- A self-driven attitude with a positive outlook, confidence, tact, patience, and diplomacy
- The ability to follow directions, complete tasks accurately, and accept supervisory input
- Proficient MS Office skills, including basic computer and keyboarding skills
- Excellent oral and written communication skills, with good grammar, voice, and diction
- A high school diploma or general education degree (GED)
- A minimum of six months to one-year related experience, or an equivalent combination of education, training, and experience
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop. As a Seasonal Part-Time Customer Service Representative, you'll have the opportunity to:
- Gain valuable experience in customer service and healthcare administration
- Develop new skills, including communication, problem-solving, and time management
- Be considered for priority hiring for future seasonal roles, provided you have a 13-week break in service
- Be eligible for regular full-time roles when they become available
Work Environment and Company Culture Highlights
At blithequark, we pride ourselves on our vibrant and human-centric environment. As a 100% remote role, you'll have the flexibility to work from anywhere while still being part of a dynamic team. Our culture is built on a foundation of:
- People-first approach: We prioritize the well-being and growth of our team members.
- Innovation: We're committed to delivering cutting-edge solutions that transform the healthcare landscape.
- Collaboration: We foster a culture of teamwork and collaboration, where everyone is valued and respected.
Compensation, Perks, and Benefits
While specific details may vary, we offer a comprehensive package that includes competitive compensation, benefits, and perks designed to support your well-being and career growth. As a blithequark team member, you can expect:
- A dynamic and supportive work environment
- Opportunities for professional development and growth
- A culture that values work-life balance and flexibility
Join the blithequark Team: Apply Now!
If you're looking for a challenging and rewarding role that makes a difference, we want to hear from you. As a Seasonal Part-Time Customer Service Representative, you'll be part of a team that's passionate about transforming healthcare administration. Apply now to join blithequark and start your journey towards a fulfilling career.
Apply Now
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