Join the American Express Team: Leading the Way in Customer Experience
At American Express, we believe that every colleague has the opportunity to contribute to the company's success. We strive to uphold our organization values and deliver the world's best customer experience every day, with integrity, and in an environment where everyone is seen, heard, and feels like they belong. With over 5 million surveys received from clients each year across the Consumer, Business, and Service Provider areas, our Customer Listening Team plays a crucial role in shaping the Voice of the Customer strategy.
About the Role: Senior Data Architect - Voice of the Customer Analytics
We are seeking a highly skilled Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer method. This is a unique opportunity to work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to design and build a robust data model architecture. As a Senior Data Architect, you will be responsible for:
- Helping to improve and preserve the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics
- Working closely with utility teams to define, frame, and capture business needs
- Growing information of Voice of the Customer methods and leveraging the same to define and transform the facts within the Cornerstone large data platform
- Designing and building robust records model architecture to aid most fulfilling statistics processing and standardized metric definitions
- Enabling big statistics and batch/actual-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring information first-rate and accuracy through intensive testing at variable and use case degree
- Offering pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystem
- Powering consumer tale evaluation & elaboration, design and development of software program programs, checking out & builds automation tools
- Proactively picking out and automating guide obligations to improve best and efficiency
Key Responsibilities:
Technical Leadership
- Provide technical leadership and expertise in data architecture, data warehousing, and data governance
- Design and implement data models, data pipelines, and data quality checks to ensure accurate and reliable data
- Collaborate with cross-functional teams to identify business requirements and develop solutions to meet those needs
Data Analysis and Insights
- Analyze complex data sets to identify trends, patterns, and insights that inform business decisions
- Develop and maintain reports, dashboards, and visualizations to communicate insights to stakeholders
- Work with stakeholders to understand their data needs and develop solutions to meet those needs
Collaboration and Communication
- Collaborate with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology
- Communicate technical information to non-technical stakeholders, including business leaders and product owners
- Work closely with utility teams to define, frame, and capture business needs
Requirements and Qualifications:
Essential Qualifications:
- Hands-on experience with Hive/Hadoop, PySpark, Python, Shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no longer less than 3+ years
- Experience with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups
- Strong understanding of data architecture, data warehousing, and data governance
- Excellent analytical, problem-solving, and communication skills
Preferred Qualifications:
- Experience with Qualtrics and survey platforms
- Knowledge of big data technologies, including Hadoop, HDFS, MapReduce, Hive, Spark, and Python
- Experience with data modeling, data quality, and data governance
- Strong understanding of statistics and data analysis
What We Offer:
Competitive Compensation and Benefits:
- Competitive base salaries
- Bonus incentives
- Support for economic well-being and retirement
- Flexible working model with hybrid, onsite, or digital preparations depending on position and enterprise need
Career Growth and Learning:
- Generous paid parental leave policies (depending on your place)
- Free access to international on-site well-being facilities staffed with nurses and doctors (depending on place)
- Loose and confidential counseling aid through our Wholesome Minds application
- Career improvement and education possibilities
Why Join American Express?
At American Express, we prioritize the holistic well-being of our colleagues and their loved ones. We offer a range of benefits and programs that support their physical, financial, and intellectual health. Our company culture is built on integrity, respect, and a commitment to delivering the world's best customer experience. If you are passionate about data architecture, analytics, and customer experience, we encourage you to apply for this exciting opportunity.
As a Senior Data Architect - Voice of the Customer Analytics, you will play a critical role in shaping the future of our customer experience. You will have the opportunity to work with a talented team of professionals, collaborate with cross-functional teams, and drive business outcomes through data-driven insights. If you are ready to take your career to the next level and join a dynamic team, apply now!
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