**Join the arenaflex Team and Revolutionize the Rent Payment Experience**
Are you a strategic thinker with a passion for operations and customer success? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than arenaflex, a growth-stage FinTech company on a mission to empower renters with flexibility over their most significant recurring expense. As a Senior Manager, Strategy & Operations - Customer Success, you'll play a critical role in driving the transformation of our customer-facing support strategy, processes, and technologies.
**About arenaflex**
arenaflex is a FinTech company that's changing the way people pay rent. Our platform enables users to pay rent throughout the month on a schedule that better fits their finances and budget. With unprecedented investor support and an enthusiastic user base, we're looking for motivated individuals to help us keep our mission growing. Our team is made up of gritty, entrepreneurial problem solvers who are passionate about delivering exceptional customer experiences.
**The Role**
As a Senior Manager, Strategy & Operations - Customer Success, you'll be part of the Strategy & Operations team, which serves as the "API" through which company strategy, ways of working, and culture are transmitted to our departments. Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis. This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership.
**Key Responsibilities**
* Partner with the VP of Customer Success to set long-range strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
* Manage a diverse portfolio of projects, adapting rapidly to shifting priorities
* Own and evolve our foundational forecasting models to ensure we're staffed to meet/exceed our response speed and quality targets
* Build a robust understanding of the drivers of CSAT through analysis of large data sets and qualitative insight
* Continuously improve processes, streamline collaboration, and identify ways to proactively optimize costs
* Review, design, and help drive improvements to team structure to address knowledge and skill gaps in view of business needs
* Distill progress into executive-facing monthly memos, facilitating the review meetings to ensure the right strategic conversations are had
* Communicate effectively with senior stakeholders, navigating complex problem sets with agility
* Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate
**Who We're Looking For**
* 5+ years of relevant work experience, ideally in investment banking, management consulting, start-up roles in strategy, strategic finance, biz ops, or chief of staff functions
* Direct work (or advisory experience) with a high-growth tech/fintech company preferred
* Entrepreneurial spirit, with a passion for building and operating a world-class consumer fintech
* Strong conceptual facility, with the ability to think critically and strategically
* Excellent interpersonal skills, with the ability to drive results through others without compromising relationships and rapport
* Ability to thrive in a fast-paced (and at times chaotic) environment
* Strong bias for action, with a focus on delivering results
* Obsessive attention to detail, with a high bar for your own work product
* Superior communication skills, with the ability to distill complex ideas into clear, concise language
* Advanced financial modeling skills, with experience in cohorts, waterfalls, and other complex financial models
* Experience with SQL and Sigma preferred
**What We Offer**
* Competitive pay, with a base salary range of $196,000-213,000 for working locations in NY/NJ/CA, and $176,000-$192,000 for all other states
* 100% company-paid medical, dental, and vision
* 401(k) + company equity
* Unlimited paid time off with a PTO minimum + 13 company-paid holidays
* Parental leave
* Flex Cares Program: Non-profit company match + pet adoption coverage
* Free arenaflex subscription
**Life at arenaflex**
We're a dynamic team with incredible perspectives to share, and we take great pride in being an equal opportunity workplace. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada, and South America. We're growing quickly, but deliberately, with a focus on building an inclusive culture.
**How to Apply**
If you're a motivated and strategic thinker with a passion for customer success, we want to hear from you. Apply now to join the arenaflex team and help us revolutionize the rent payment experience.
We can't wait to hear from you!