Senior Order Entry Specialist

This is a remote position. The Senior Order Entry Specialist is responsible for managing complex, high-volume order processing while ensuring accuracy, compliance, and timely fulfillment. This role serves as a subject matter expert (SME) for order management systems and business processes, supports cross-functional collaboration, and drives continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Key Responsibilities Order Management & Processing • Accurately enter, review, and validate customer orders in ERP/CRM systems. • Verify pricing, contracts, discounts, credit limits, tax calculations, and shipping terms. • Process EDI, online portal, and manual purchase orders. • Manage order modifications, returns (RMAs), and back-orders. • Monitor order lifecycle from entry through shipment and invoicing. • Ensure compliance with company policies, regulatory requirements, and customer agreements. Issue Resolution & Customer Support • Investigate and resolve order discrepancies, pricing conflicts, and shipment delays. • Communicate proactively with customers and internal teams regarding order status. • Escalate critical issues and provide timely resolution to minimize business impact. • Support key accounts and strategic customers with complex order requirements. Cross-Functional Collaboration • Work closely with Sales, Finance, Credit, Warehouse, Supply Chain, and Logistics teams. • Coordinate product availability, shipping schedules, and billing accuracy. • Assist Finance with invoice validation and dispute resolution. • Provide documentation for audits and compliance reviews. Process Improvement & Reporting • Identify inefficiencies and recommend workflow improvements. • Develop and maintain SOPs (Standard Operating Procedures). • Track KPIs such as order accuracy rate, turnaround time, backlog volume, and fulfillment metrics. • Generate and analyze reports using Excel or reporting tools. • Participate in system upgrades, testing, and ERP implementations. Requirements • 3+ years of experience in order processing, order management, or customer operations. • Advanced proficiency in ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.). • Strong understanding of pricing structures, contracts, and billing procedures. • High attention to detail with strong analytical skills. • Excellent written and verbal communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Advanced Microsoft Excel skills (VLOOKUP/XLOOKUP, PivotTables, reporting). Benefits Compensation • Competitive base salary • Performance-based bonuses or incentives • Overtime eligibility (if applicable) Health & Wellness • Medical, Dental, and Vision Insurance • Health Savings Account (HSA) or Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Mental health and wellness resources Financial Benefits • 401(k) with company match • Life and AD&D insurance • Short-term and long-term disability coverage • Tuition reimbursement and professional certification support