Introduction to Invisible
Invisible is at the forefront of operations innovation, revolutionizing how companies are built and run. As a tech-enabled services company, we leverage AI-enabled solutions to drive efficiency and optimization for our clients. Our partnerships with leading model providers like OpenAI and Cohere grant us early access to cutting-edge AI research and language models, enabling us to automate complex processes with precision. With a strong track record of success, including a 10x revenue growth over the last two years and a ranking of #3 in Artificial Intelligence on Inc. 5000's list of fastest-growing private companies, Invisible is poised for continued expansion and seeks a seasoned leader to join our team.
About the Role
We are seeking an exceptional Senior Vice President of Operations (Intelligent Operations) to lead our large client-delivery function. This critical role will oversee the continued build-out of our core delivery engine, responsible for designing the team, capacity planning, operations leadership, and processes that will enable our company to scale and grow. The ideal candidate will have a strong background in client-delivery operations, systems analysis, and organizational design, with the ability to lead through layers and manage complex organizational structures.
Key Responsibilities
- Team Leadership: Manage a team of hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers.
- Strategic Planning: Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs.
- Financial Management: Prioritize system improvements and analytical rigor to support continued growth, operational performance, and tighter financial and cost management.
- Design/Implement Blueprints for Scale: Utilize data and systems to diagnose and adapt to fast-changing business priorities and challenges, identifying and implementing standardizations.
What We Need
To succeed in this role, you will need:
- GTM and Commercial Experience: Across a wide range of verticals, including Financial Services, Healthcare, Retail, Supply Chain, and E-Commerce.
- Operations Experience: 10+ years of experience in client-delivery operations within high-growth, fast-scaling environments.
- Systems Analysis and Organizational Design: A strong background in systems analysis and organizational design, with the ability to lead through layers and manage complex organizational structures.
- Leadership Capabilities: High emotional intelligence, strong leadership capabilities, and experience managing high-performing teams.
- Financial Management Skills: Excellent financial management skills, with the ability to implement cost management strategies.
- Operational Standardization: Experience with operational standardization, focusing on identifying and implementing standard processes across large organizations.
- Advanced Degree: An advanced degree in business administration, operations management, or a related field, such as an MBA or equivalent.
What's in It for You
At Invisible, we believe in recognizing exceptional work with exceptional benefits. As a Senior Vice President of Operations, you can expect:
- Competitive Compensation: A base salary of $185,000, with a base + bonus target of $285,000.
- Equity Plan: Eligibility to participate in Invisible's equity plan.
- Remote Work: The flexibility to work remotely around the world on a schedule that suits your lifestyle.
- Co-Ownership: A Partner Pay Model that recognizes your unique needs and provides opportunities for co-ownership.
- Professional Growth: Opportunities for career growth and development in a fast-paced and dynamic environment.
Our Culture and Values
- Collaboration: Working together as a team to achieve common goals.
- Innovation: Embracing new ideas and technologies to drive growth and improvement.
- Customer Focus: Delivering exceptional results for our clients and partners.
- Diversity and Inclusion: Fostering a culture of inclusivity and respect, where everyone has the opportunity to thrive.
How to Apply
If you are a motivated and experienced operations leader looking for a new challenge, please submit your application. We are committed to providing reasonable accommodations for individuals with disabilities and are an equal opportunity employer. Due to a high volume of candidates, we may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information.
Conclusion
Don't miss out on this exciting opportunity to join Invisible as a Senior Vice President of Operations. With our commitment to innovation, customer focus, and diversity and inclusion, we offer a unique and rewarding work environment. Apply now and take the first step towards an exciting new chapter in your career.
Apply Now