Job Title: Lead ServiceNow Developer
You will contribute to building a robust CMDB, streamline IT operations, and support process alignment across global teams.
Key Responsibilities
- Lead development/configuration of ServiceNow ITSM, ITOM, and CSM modules
- Design workflows, automations, and integrations using REST/SOAP APIs
- Ensure platform alignment with global ITSM standards and governance
- Manage CMDB, discovery, and domain separation
- Collaborate with internal teams and external vendors
- Troubleshoot issues and deliver scalable solutions
Required Skills & Experience
- 47 years ServiceNow development experience
- Hands-on in Incident, Change, Problem, Service Catalog, and SLM
- Strong scripting and configuration (Business Rules, UI Policies, ACLs)
- Experience in domain-separated environments
- Certified ServiceNow System Administrator (CSA) and Implementation Specialist (CIS)
- ITIL Foundation preferred
Preferred Skills
- Knowledge of ITOM Discovery, Service Mapping, SecOps, CSM, GRC
- Familiarity with Agile/Scrum, SDLC practices
- Strong communication, documentation, and stakeholder collaboration
Success Measures
- Effective deployment of ServiceNow modules and workflows
- Improved service delivery and user experience
- High-quality, compliant implementations aligned with IT governance
- Collaboration across regions and functions