Service Operations Manager, National

Job Title Service Operations Manager, National Job Description In this role, you will lead and scale service operations initiatives across the Hospital Patient Monitoring Services & Solutions Delivery (HPM S&SD) organization at a national level. You will drive alignment between strategy and execution, ensuring consistency, efficiency, and high-quality service delivery across regions. This role plays a critical part in shaping how HPM delivers services at scale, improving operational performance, enabling our teams, and enhancing customer experience. Your role: • Own and drive national service operations initiatives aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and operational improvements. • Lead cross-functional execution across regions, driving standardization and scalability of service delivery practices while navigating a highly matrixed organization. • Responsible for program & initiative management of key strategic priorities of the HPM S&SD organization, driving strategic projects aimed at optimizing service operations. Leverages data and feedback to identify areas for improvement and implement effective solutions. • Define and manage key performance metrics (e.g., productivity, SLA adherence, cost-to-serve, customer satisfaction), using data and insights to identify opportunities and drive continuous improvement. • Partner with senior leadership across Services, Sales, and Operations to align on priorities, inform decision-making, and ensure execution against business objectives. • Lead business review and communication cadences, translating strategy into clear operational goals, progress tracking, and actionable insights for stakeholders at all levels. • Drive implementation of new processes, tools, and operating models, ensuring effective change management and adoption across teams. • Foster a culture of accountability and continuous improvement, evaluating initiative effectiveness and adjusting strategies to deliver sustained results. You're the right fit if: • You have 5+ years of experience with a Bachelor’s degree or 3+ years with a Master’s degree in Service Delivery, Service Operations, or a related field. • You bring proven experience leading large-scale, cross-functional initiatives in a complex, matrixed organization. • You demonstrate strong executive presence and communication skills, with the ability to influence without direct authority. • You have a data-driven mindset, with experience translating insights into actionable improvements and measurable outcomes. • You are comfortable operating in ambiguity, driving alignment across diverse stakeholders, and balancing strategic thinking with operational execution. • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this . Apply Now Apply Now