Job Description:
• Support Account Executives with incoming inquiries from existing clients and brokers
• Gather critical information, swiftly assess type of inquiry and the level of complexity
• Interact professionally with clear, effective communication and set appropriate expectations
• Provide updates to client and Account Executives on status and resolution
• Leverage internal resources and use independent judgement to resolve complex client inquiries
• Manage and monitor requests within internal systems
• Develop and maintain effective business partnerships
Requirements:
• BA/BS Degree or equivalent previously related work experience
• Minimum of 4 years’ experience in client/customer service insurance environment
• Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred
• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Access and Internet Explorer are required
Benefits:
• Health insurance
• Professional development
• Work at home flexibility
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Apply Now