Ascentra Credit Union is seeking a Training & Development Specialist who will design, deliver, and support learning experiences to enhance staff performance and improve the member experience. The role includes facilitating training sessions, developing engaging content, and managing the Learning Management System (LMS).
Responsibilities
- Organizes and conducts the end-to-end training of new employee orientation to ensure staff are well prepared and confident in their roles
- Facilitates in-person and virtual training for member facing employees to improve the member experience and develops ongoing training based on policy, process, procedure, program, and product updates
- Develops engaging training materials and eLearning content for all staff using department tools and programs ensuring instructional content aligns with organizational goals
- Responsible for the LMS administration, scheduling and assigning courses, managing user access, and making system updates as needed to ensure accurate and efficient operation
- Assists in evaluating, maintaining, and improving processes, procedures, and other training materials
- Collaborates with the training team to identify, research and develop the member experience and staff development needs
- Travel throughout the various branches as needed to train and support the development of member facing staff
- Abide by lending authority as designated by policy
- Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions, and striving for excellence
- Promote products and services
- Attend all meetings as required
- Maintain clean and professional work area and appearance
- Maintain positive public relations and promote credit union within the community
- Complete educational programs as required
- Perform the following commitments of service to each and every member at all times: Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. Keep a smile in my voice as well as on my face. Answer the telephone by the third ring. Call people by name and thank them. Give people my full and undivided attention; focus on the person face to face and on the telephone. Take responsibility for solving the individual's problem instead of referring it to someone else. Deliver on commitments of action(s) to be taken, so excuses won't be necessary. Follow through on necessary action(s) to be sure the problem is solved. Know that what's important is not only who or what created the problem but how the problem can be corrected. Protect confidential information
- Other duties as assigned
Skills
- High school diploma or equivalent
- One to three years similar or related experience
- Excellent communication and organizational skills
- Professional, pleasant outgoing personality
- Cash handling experience
- Ability to perform under pressure
- Ability to adapt to frequent changes
- Thorough knowledge of Credit Consumer laws
- Knowledge of all laws and regulations regarding this position
- Excellent analytical skills
- Ability to sell
- Team player
- Knowledge of credit union operations
- Computer knowledge
- Decision making skills
- One to three years public speaking and presentation experience preferred
Company Overview
Ascentra Credit Union are a democratically run, not-for-profit cooperative, driven by the input & participation of member-owners- people. It was founded in 1950, and is headquartered in Bettendorf, Iowa, USA, with a workforce of 51-200 employees. Its website is https://www.ascentra.org/.
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