Trust & Safety Representative

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves analyzing and reviewing user profiles, audio, videos, and text-based content while investigating, escalating, and resolving issues reported by users or flagged by the system. Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualifications Dutch level C1 or above English level B2 or above Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Deep familiarity and passion for the internet, internet platforms, and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported Ability to work well individually and as part of a team Ability to work differing rotations/shifts and non-standard work hours Flexibility in meeting changing business needs in a fast-paced environment Commitment to quality, efficiency, and effectiveness Previous business process outsourcing, customer service, or content moderation experience is a plus Valid Work Permit; Completed Compulsory Education (Minimum required); Having over 18 years of age; Availability to work in rotative shifts, on weekends and holidays Benefits Integration in a solid and prestigious multinational company, leader in its sector Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities