We're looking for Citizens Virtual Assistants to provide a memorable, meaningful experience to every customer through a new delivery channel called Interactive Teller Machine. As a Virtual Assistant, you will be the first line of contact with our valued Citizens customer and represent Citizens with a friendly, memorable, and productive customer experience.
Requirements
- High School degree or GED required
- Prior banking experience, processing teller transactions and recommending and referring products and services to customers
- Positive and customer focused mindset
- Strong listening and highly effective communication skills; ability to showcase these skills across video
- Proficient in asking questions and identifying needs to enhance the customer relationship
- Ability to problem solve and provide solutions to customer issues
- Strong computer skills and comfortable using digital technology to support the delivery of business goals
- Ability to foster relationships with teammates and partners through collaboration
- Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner
- Ability to work hours, which can include weekends and evenings
Benefits
- Meaningful work & relationships
- Commitment to community
- Recognition & reward
- Training & development
- Exceptional benefits
Originally posted on Himalayas
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