Benefits:
401(k)
Flexible schedule
Opportunity for advancement
Training & development
Casa Gusto is seeking a reliable, detail-oriented Virtual Customer Service Representative with an interest in antiques and design. This remote role focuses on delivering exceptional pre-sale and post-sale customer support via email and digital channels. The successful candidate will handle customer inquiries, manage shipping and delivery coordination, process damage claims, and ensure smooth follow-up to maintain high client satisfaction each week.
General Priorities/Responsibilities
Email & Customer Communication
● Respond promptly and professionally to all customer emails and inquiries
● Provide clear, helpful communication regarding orders, shipments, and deliveries
● Offer thoughtful follow-up with customers after purchases to ensure satisfaction
● Process and follow up on damage claims, returns, or replacements efficiently
● Handle customer questions about products, care instructions, and order status
Post-Sale Support & Operations
● Act as a liaison between clients, vendors, shipping partners, and internal teams
● Support and facilitate custom orders, ensuring accuracy and timely communication
● Maintain accurate records of customer interactions, shipments, and resolutions
Qualifications:
● Strong organizational skills with excellent attention to detail
● Outstanding written communication skills (professional, friendly, and clear email tone)
● Ability to manage multiple tasks and priorities in a fast-paced remote environment
● Experience in customer service, e-commerce, shipping/logistics, or retail preferred
● Comfortable working independently with minimal supervision
Attributes:
● Passion for antiques and design; customer-centric mindset
● Proactive, solution-oriented, and reliable
● Team player who communicates clearly and follows up consistently
● Self-motivated with strong time-management skills for remote weekly work
Schedule:
●Full-time remote position with weekly hours
● Flexibility to handle time-sensitive customer issues during business hours
Flexible work from home options available.