Remote Opportunity – Join Our Team from Anywhere
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Job Overview
As the Vice President of Operations, you will lead the strategic and day-to-day oversight of hotel operations across a designated portfolio within OTH Hotels Resorts. This role is responsible for driving property-level performance, ensuring brand compliance, and supporting General Managers in achieving operational and financial goals.
You will work closely with property leadership to execute company initiatives, maintain operational standards, and improve overall hotel performance. The Vice President of Operations plays a key role in translating company strategy into actionable results at the property level.
Job Responsibilities
Leadership, Ownership & Asset Management
- Provide direct support and leadership to General Managers across assigned properties.
- Promote company policies, ensuring consistent understanding, follow-up, and execution of all initiatives and deadlines.
- Communicate and execute brand strategies and company objectives across the portfolio.
- Ensure alignment between property operations and OTH Hotels Resorts’ mission and service culture.
Property Oversight & Field Engagement
- Consistently and proactively measure hotel performance, including Sales, Revenue, Market Share, Guest Satisfaction Scores (GSS), Gross Operating Profit (GOP), and EBITDA (earnings before interest, taxes, depreciation and amortization).
- Ensure each property meets or exceeds established financial and operational goals.
- Identify performance gaps and implement corrective action plans in partnership with property leadership.
Property Support & Field Engagement
- Conduct regular property visits, meeting with General Managers and department leaders.
- Perform property walkthroughs to ensure cleanliness, maintenance, and overall condition meet company and brand expectations.
- Provide hands-on operational guidance and support to improve efficiency and service delivery.
Brand Standards & Compliance
- Ensure all hotels meet brand guidelines for service, quality, training, and product.
- Monitor compliance with company policies, brand standards, and regulatory requirements.
- Support training initiatives to maintain consistency and operational excellence.
Financial & Operational Execution
- Lead budgeting, forecasting, and financial performance initiatives for assigned properties.
- Assist General Managers in managing expenses, labor, and revenue strategies to improve profitability.
- Monitor accounts receivable and ensure timely collection and risk mitigation.
Guest Experience & Service Delivery
- Support the development and execution of service goals at the property level.
- Monitor guest satisfaction metrics and implement improvements as needed.
- Reinforce a culture of exceptional hospitality and guest service.
Problem Solving & Decision Making
- Effectively handle workplace challenges by anticipating, identifying, and resolving issues proactively.
- Evaluate and select among alternative courses of action quickly and accurately.
- Solve practical problems in environments with limited standardization and evolving priorities.
People & Culture
- Support recruiting, onboarding, and development of property-level leadership.
- Reinforce accountability for team member performance and engagement.
- Promote a positive, high-performing workplace culture aligned with company values.
Owner & Partner Support
- Assist in maintaining strong relationships with ownership groups and partners.
- Support communication of property performance and operational initiatives.
Special Projects
- Participate in new initiatives, property transitions, and other projects as assigned.
Job Requirements
Education:
Four-year college degree in Hospitality Management, Business Administration, or related field preferred, or equivalent experience.
Experience:
- Minimum of ten (10) + years of progressive leadership experience in hospitality operations.
- Multi-property or regional leadership experience preferred.
- Demonstrated ability to drive operational and financial performance.
Skills and Abilities:
- Strong leadership, communication, and organizational skills.
- Ability to function effectively in a high-paced, high-pressure environment while maintaining composure and objectivity.
- Strong problem-solving skills with the ability to manage complex, variable situations.
- Ability to anticipate, prevent, and resolve operational challenges.
- Proficiency in Microsoft Office and hospitality systems/reporting tools.
- Strong analytical skills with the ability to interpret performance metrics and act accordingly.
Travel Required:
Frequent travel required to support assigned properties (approximately 50-60% based on business needs).
Physical Requirements:
Ability to travel regularly, walk properties for extended periods, and perform standard office functions.