Lead Business Process Excellence Coach

Welcome to Discover Financial Services! We are a dynamic and innovative company committed to providing our customers with exceptional financial services. We are seeking a highly motivated and experienced individual to join our team as a Lead Business Process Excellence Coach. In this role, you will have the opportunity to lead and mentor a team of process improvement experts while driving continuous improvement initiatives across the organization. If you have a passion for process optimization and a track record of success in implementing business process excellence strategies, we want to hear from you! Join us at Discover Financial Services and make a meaningful impact on our company's success. Lead and mentor a team of process improvement experts to drive continuous improvement initiatives across the organization. Develop and implement business process excellence strategies to optimize efficiency and effectiveness within the company. Collaborate with various departments and stakeholders to identify improvement opportunities and implement solutions. Conduct training and workshops to educate employees on process improvement methodologies and tools. Analyze data and metrics to identify areas for improvement and track progress of initiatives. Serve as a subject matter expert on process optimization and provide guidance and support to team members. Develop and maintain relationships with key stakeholders to promote a culture of continuous improvement. Stay up-to-date on industry trends and best practices in business process excellence. Develop and implement standardized processes and procedures to ensure consistency and efficiency. Monitor and report on the success and impact of process improvement initiatives to upper management. Collaborate with other business units to identify cross-functional improvement opportunities. Conduct regular reviews and audits to ensure compliance with established processes and procedures. Communicate and promote a customer-centric mindset throughout the organization. Act as a change agent and drive adoption of new processes and procedures. Lead and participate in special projects related to process improvement and business excellence. Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.