Product Operations Mgr II
About the position The Product Operations Manager II role at Disney Entertainment & ESPN Technology focuses on ensuring operational excellence within the Content Platforms team. This position involves supporting the enablement of content platforms products and tools, collaborating with product management and engineering teams, and providing day-to-day support to business partners. The role emphasizes driving operational improvements, managing communications regarding product updates, and translating metrics into actionable insights. Responsibilities • Be a platform expert that can perform analysis on customer requests, configure systems to respond to business needs, and incorporate new features into current workflows • Guide the day-to-day activities of a team of remote business analysts supporting multiple systems across different disciplines • Responsible for supporting business stakeholders, including relationship management, addressing support questions, light troubleshooting of potential issues, performing trainings, and assisting in user onboardings to new products • Own communication to product end users, including feature release notes, project-specific updates, and other general announcements • Create internal and customer-facing root cause analysis reports for critical outage incidents • Provide periodic updates/presentations on initiatives and metrics to leadership and business partners • Participate in larger organizational Product Solutions initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture • Perform any other duties needed to help achieve Business Objectives for the Product Solutions team Requirements • Bachelor's degree or equivalent experience required • Minimum 3 years of related experience in a professional role, preferably supporting clients in a technology / product environment • Previous experience with no code workflow building tools, such as Airtable • Experience with a variety of systems within Enterprise Platforms, including Content, Assets, and Metadata Management, as well as Content Distribution • Experience working within a defect management process, providing a link between Product/Engineering and End Users, translating highly technical concepts to more human-friendly terms • Excellent communication skills, with a bent towards customer service, an ability to navigate both internal and external stakeholders, and a talent to distill information accurately and convey it (verbally and/or written) to business partners and internal technology teams • Experience crafting a range of documents, from documentation/operational guides to formal announcements/release notes • Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners • Energetic self-starter with a technical aptitude, a logical approach to problem solving, and demonstrates determination in finding solutions to complex puzzles • Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities • Enthusiastic about helping people, solving problems, and championing products Benefits • Medical insurance • Financial benefits • Bonus and/or long-term incentive units may be provided as part of the compensation package Apply tot his job