REMOTE Customer Service Agent - Bilingual (Spanish) ALL SHIFTS AVAILABLE #MBC

Company Overview Inktel Contact Center Solutions LLC is a leading business process outsourcer specializing in contact center services. We provide innovative solutions to Fortune 500 companies, government agencies, and not-for-profit organizations, earning recognition as one of the best places to work in South Florida. Summary • MUST LIVE IN SOUTH FLORIDA (DADE, BROWARD OR PALM BEACH COUNTY) • * MUST BE FULLY BILINGUAL IN ENGLISH & SPANISH • ** This is a FULLY REMOTE Position and you must have your own computer equipment • *** Base Pay $15.87/hr plus performance pay opportunity • **** START DATE: 11/17/25 If you are passionate about helping people, are this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: • Fully Bilingual in Spanish & English • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness • Strong desire to be helpful and take ownership to resolve customer situations • Empathetic and active listening • Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar • Positive outlook and enthusiastic attitude • Dependable and consistent, history of good attendance • Ability to multitask by reading, typing, and navigating through applications while speaking with customers Responsibilities: • Communicate with Bilingual customers in a proactive and professional manner. • Assist Broward County Transit System TOPS Customers schedule transportation services in an empathetic and patient manner. • Respond to questions and provide information while exceeding customer expectations. • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Details: • Start Date: Monday 11/17/25 • PAID Training Schedule: Monday through Friday 9am-5pm EST for 4 weeks (11/17/25 - 12/12/25) • SHIFTS: 5 days a week (One weekend day & 4 weekdays) • Schedules available: Morning, afternoon and closing shifts available • Pay: $15.87/hr base PLUS opportunity for performance pay TECHNOLOGY REQUIREMENTS: Operating System / PC: • Windows 10 PRO or 11 PRO (no Macs or Chromebooks) • Two (2) available USB 2.0 or greater ports USB Headset with Microphone and mute/volume control functions: Noise cancelling function is preferred (Suggestions/Preferred models but NOT must haves below: • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case • JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function Camera: • Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10 or 11 PRO. • Available on Amazon, Walmart, Best Buy or any other major retailer. Standard Connection / Speed: • Must have Hard-wired connection with ethernet cable (no wireless/WiFi) • Minimum 45 Mpbs download / Minimum 10 Mpbs upload • Internet connection must not be shared with more than 3 devices in the same location • No 5G internet providers accepted (T-mobile, Metro PCS, etc.) CPU Speed: • Dual Core 1.2 GHz or better • Intel Core i3 or AMD Ryzen 3 or better Hard Drive: • 40 GB or more of available space • 100 GB or more of total space Memory: • 8 GB or RAM or better Monitor: • Dual monitors are required for this program Browser: • Latest version of Google Chrome for Windows Maximum Latency Threshold • no more than 120 milliseconds (ms) Salary & Benefits: The compensation package for this position starts at $15.87/hr plus opportunity for performance pay if you qualify, as well as a comprehensive benefits package including medical, dental, vision, disability, life insurance, bereavement leave, Jury Duty pay, PTO, employee assistance program, matching 401K plan, and an unlimited referral bonus program (Make $$$ for referring your friends & family to join our team!). Job Type: Full-time W2 Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance • Work from home Shift: • 8 hour shift • Afternoon Shift • Evening shift Language: • Spanish (Required) Work Location: Remote Job Type: Full-time Pay: $15.87 - $16.87 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance • Work from home Experience: • Customer service: 1 year (Required) • Call center: 1 year (Preferred) Language: • Spanish (Required) • English (Required) Work Location: Remote