Remote Customer Service Representative – (Work ...
Sofa is actively hiring Remote Customer Service Representatives based in or near Pittsburgh, PA to join our expanding support team. If you're looking for a stable remote job that values communication, problem-solving, and flexibility, this role could be the perfect match for you. Whether you're entering the workforce or transitioning from another customer-facing role, Sofa provides thorough training and a supportive environment to help you thrive while working from home. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat. - Deliver accurate, friendly, and efficient service. - Document interactions in our system and follow up as needed. - Resolve issues and provide product or service information. - Collaborate with team members and leadership to enhance support. Qualifications: - Must reside in Pittsburgh, PA or anywhere within the U.S. - Strong written and verbal communication skills. - Ability to multitask and self-manage in a remote environment. - Basic computer and typing skills; CRM familiarity a plus. - Previous customer service experience preferred but not mandatory. Benefits: - Fully remote position. - Competitive pay between $18 – $24/hour. - Part-time and full-time shifts available. - Paid training provided. - Health and wellness benefit options. How to Apply: Go to the Sofa Careers portal, search for “Remote Customer Service Representative,” choose Pittsburgh, PA as your location, and complete the online application form and assessment.