[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Castle Connolly, a subsidiary of Everyday Health Group, is seeking a Customer Success Specialist to join their Account Management team. The role involves providing outstanding customer service, maximizing revenue through cross-selling and upselling, and collaborating with sales representatives to optimize team performance. Responsibilities Manage active existing physician and physician practice accounts on a day-to-day basis Secure account renewals for existing business and upsell additional products and new opportunities Onboard and ensure prompt setup of new accounts Utilize CRM tools for record keeping and account information sharing Collaborate with other departments including research, marketing, editorial, social and ad operations Oversee partner operations including invoicing, renewal agreements, and other duties as assigned Demonstrates highest level of organizational skills and is detail oriented Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact Demonstrates a sense of urgency to attain and exceed desired results Displays excellent troubleshooting and creative problem-solving skills Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions Ability to respond and react in a timely manner to requests from peers and external customers Clearly communicate & set expectations, while taking ownership of deliverables and meeting deadlines Other core competencies will be defined by your direct manager Skills 1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providers Organizational skills with ability to manage multiple projects and deadlines simultaneously Detail-oriented with the ability to follow through on commitments and deliverables Professionalism, responsiveness, and a customer-first attitude in all interactions Strong problem-solving and troubleshooting abilities; proactive and solution-focused mindset Ability to work independently and collaboratively in a fast-paced, team-oriented environment Excellent written and verbal skills Experience with sales teams, sales partners, or b2b customers Experience with PowerPoint, Excel & email marketing platforms Bachelor's degree Experience with CRM systems, Salesforce is preferred Benefits Comprehensive medical, dental and vision coverage Life and disability benefits Flexible Spending Accounts (FSAs) 401(k) with company match Employee Stock Purchase Plan Flexible Time Off Volunteer Time Off Paid holidays Family building and caregiving support Generous Family Care and Parental leave Fitness Reimbursement Access to wellness programs Company Overview Castle Connolly Top Doctors has been the leading physician-directory service for over 30 years. It was founded in 1991, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is