Remote Inbound Sales Representative (Voice)
Description • Join Comcast as a 100% Remote Inbound Sales Representative (Voice) and become the trusted advisor who turns every incoming call into a revenue-generating, loyalty-building moment for millions of customers nationwide. You will sit at the epicenter of Comcast’s growth engine, leveraging consultative sales techniques to uncover needs, overcome objections, and recommend the perfect bundle of Xfinity Internet, TV, Mobile, Home Security, and emerging products. • Own the entire customer journey—from the first “hello” to the final “thank you”—by listening actively, diagnosing pain points, and crafting tailored solutions that maximize value for both the customer and the company. Your success will be measured not only by hitting or exceeding monthly sales targets (uncapped commissions targeted at $17,000 annually) but also by the Net Promoter Score you generate and the lasting relationships you build. • Master a dynamic product portfolio that evolves weekly; you will immerse yourself in training modules, huddles, and digital resources to stay ahead of new offers, pricing, and competitive differentiators. Translate technical jargon into relatable benefits so that every caller—whether a cord-cutter, gamer, or smart-home enthusiast—understands exactly how Comcast can elevate their digital life. • Transform routine support inquiries into upsell and cross-sell opportunities. When a customer calls about a billing question or service outage, you will seamlessly pivot to educate them on faster speed tiers, streaming add-ons, or mobile plans, turning frustration into delight and incremental revenue. • Navigate multiple CRM, ordering, and knowledge-base systems simultaneously while maintaining 99% data accuracy and sub-60-second call wrap-up times. Your keyboard, mouse, and headset become extensions of your thought process as you document interactions, schedule follow-ups, and trigger automated marketing journeys. • Exhibit unwavering professionalism and integrity in every interaction. Adhere to Comcast’s Operating Principles—own the customer experience, know your stuff, win as a team, and do what’s right—ensuring that your recommendations always align with ethical sales practices and long-term customer satisfaction. • Thrive in a fast-paced, metric-driven environment where the queue never sleeps and the leaderboard updates in real time. Demonstrate resilience by bouncing back from objections, adapting to policy changes on the fly, and continuously refining your pitch based on coaching feedback and call analytics. • Collaborate virtually with teammates, supervisors, and cross-functional groups (marketing, tech support, field operations) to resolve complex issues and share best practices. Participate in daily huddles, peer call-listening sessions, and monthly town halls to celebrate wins and surface improvement opportunities. • Maintain rock-solid reliability: commit to 40 hours per week within the Sunday–Saturday 6:00 AM–midnight EST window, with a target shift of 1:30 PM–10:00 PM EST including weekends and overtime as volume spikes. Your consistent attendance directly impacts service levels and customer wait times. • Embrace continuous growth through Comcast’s structured progression plans. Top performers can advance to Senior Sales Rep, Team Lead, or specialized roles in retention, business sales, or training—all while working from the comfort and safety of home.