**Senior Customer Success Architect – Streaming Data Infrastructure Expert**

At blithequark, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together. **About blithequark** blithequark is a company that's redefining the way data moves and what the world can do with it. With a platform that streams information in near real-time, companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. Our team is made up of individuals who ask hard questions, give honest feedback, and show up for each other. We're a team that values collaboration, creativity, and a willingness to push boundaries. **About the Role** We're looking for a Senior Customer Success Architect to join our Customer Success and Professional Services team at blithequark. As a Customer Success Architect, you will help customers leverage streaming architectures and applications to achieve their business results. In this role, you will interact directly with customers to provide software architecture, design, and operations expertise that leverages your deep knowledge of and experience in Apache Kafka, the blithequark platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases. You will develop and advocate best practices, gather and validate critical product feedback, and help customers overcome their operational challenges. **Key Responsibilities** * Help customers determine their platform and/or application strategy for moving to a more real-time, event-based business * Provide feedback to the blithequark Product and Engineering groups * Build tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality * Test performance and functionality of new components developed by Engineering * Write or edit documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences * Participate in community and industry events * Develop and maintain relationships with customers to ensure exemplary delivery standards * Help customers build state-of-the-art streaming data infrastructure, in partnership with colleagues who are widely recognized as industry leaders * Optimize and debug customers' existing deployments **What You Will Bring** * Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka * Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention * Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions) * Experience using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems * Experience with Java Virtual Machine (JVM) tuning and troubleshooting * Experience with distributed systems (Kafka, Hadoop, Cassandra, etc.) * Strong desire to tackle hard technical problems, and proven ability to do so with little or no direct daily supervision * Excellent communication skills, with an ability to clearly and concisely explain tricky issues and complex solutions * Ability to quickly learn new technologies * Ability and willingness to travel up to 20% of the time to meet with customers **What We Offer** * A dynamic and collaborative work environment * Opportunities for professional growth and development * A competitive salary and benefits package * A chance to work with a leading-edge technology platform * A team that values diversity, equity, and inclusion * A commitment to equal opportunity employment **Come As You Are** Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. **Ready to Build What's Next? Let's Get in Motion.** If you're a motivated and experienced professional looking to join a dynamic team that's pushing the boundaries of what's possible, we want to hear from you. Apply now to become a Senior Customer Success Architect at blithequark.