Senior Product Manager-Platform & AI

About Seek Now Seek Now is transforming property inspections through technology, data, and human expertise. We deliver faster, smarter, more reliable insights to insurance carriers and single-family rental markets, and we're just getting started. If you want to be part of a product-driven, tech-forward team building real-world impact at scale, you're in the right place. The Opportunity Lead the next chapter of Maestro, our core platform. Your mandate is to make Maestro an AI‑first, API‑ready foundation that lets every product team ship better experiences faster without getting blocked on the back end. You will focus on clear product outcomes, not deep technical specs: enabling rapid app development, consistent data quality, and dependable operations. You will partner closely with the field experience team to ensure the highest-quality data from the field app and collaborate with Operations to deliver faster workflows for scheduling, routing, and management of Seekers (inspectors). What You'll Do Platform Product Strategy • Define and drive the Maestro platform vision, strategy, and multiyear roadmap; translate outcomes into quarterly plans and measurable KPIs. • Partner with Engineering to set SLAs for availability, latency, throughput, and change-fail rate; own capacity planning and cost guardrails. • Provide simple, well-explained interfaces (APIs and guidance) so teams can self-serve. • Offer examples, templates, and change management support (release notes, migration guidance) that reduce rework. Partner with Mobile for Field Data Quality • Co-own a shared plan with Mobile to raise the quality and completeness of data captured in the field app. • Align on definitions (“first-time-right,” “complete,” “actionable”) and remove friction in capture, sync, and handoffs. Collaborate with Operations on Scheduling & Seeker Management • Map current scheduling and routing flows end-to-end; identify bottlenecks and manual work. • Ship simpler, faster workflows and clear service levels that help deploy Seekers efficiently and predictably. AI Platform & Orchestration • Deliver inspection-focused AI that ensures complete and accurate submissions with proactive guidance and automated checks. • Implement guardrails, transparency, and feedback loops for trust and reliability. • Manage core AI services: retrieval connectors, embeddings/vector store, prompt library, model registry/routing, evaluation & A/B testing. • Ship guardrails (PII redaction, output validation, human-in-the-loop) and observability for model quality. • Define feedback loops from apps/agents to continuously improve prompts, retrieval quality, and data quality. Execution & Leadership • Run discovery with customers and internal teams, write concise decision docs, and drive alignment. • Prioritize using data and qualitative insights; ship iteratively and learn; celebrate outcomes, not output. What We're Looking For • Experience: 6–10+ years in Product Management with significant time spent on platforms, internal tools, or multi-product enablement. Experience with mobile apps and/or operations-heavy workflows is a plus. • Domain Strength: Proven work owning platform products (APIs, services, data models) at scale—clear contracts, versioning/migrations, and SLOs for availability/latency. Familiar with AI-enablement layers, computer vision, and platform observability. Preferred but not required: insurance or real estate experience. • Technical Acumen: Strong grasp of API design, service-oriented systems, and platform abstractions; comfortable with trade-offs on consistency, performance, and cost. • AI Fluency: Familiarity with LLM/AI building blocks, computer vision, AI-driven QA/QC, and when to automate vs. assist. • Communication: Excellent communicator and partner to engineering; proven track record aligning executives and cross-functional teams. • Customer Empathy: Skilled at structured interviews and synthesizing qualitative + quantitative signals into decisions. • Curious and Creative: Naturally curious about emerging tools and trends; experiment responsibly and apply them to real workflows. • Security & Governance: Practical experience with SSO, RBAC, secrets, and audit for enterprise customers; understands privacy by design and data lifecycle controls. • Data & Experimentation: Hands-on with instrumentation and analytics; experienced in A/B and switchback testing for platform features and AI quality evaluation. Why You'll Love It Here • Tech-First Culture: We believe in building smart, scalable systems, and we invest in them. • Real-World Impact: Your work will touch thousands of users every day, improving workflows and outcomes. • Autonomy + Collaboration: Own your space while being part of a highly connected, supportive team. • Growth-Minded Environment: We prioritize learning, innovation, and pushing the limits of what's possible. • Remote Flexibility: Work from wherever you do your best work. Benefits and Perks: Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more! EEO Statement: Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change or new ones may be assigned at any time with or without notice. Join Seek Now. Build what's next in property technology. Apply today. Apply tot his job