Triage RN, Access, Part-time, Days/Rotating (Remote - Must reside in IL, IN, IA, or WI)
About the position Responsibilities • Demonstrate excellent customer service and communication skills. • Function as part of a highly effective team that consistently puts Patients First. • Establish positive first impressions with patients and customers, establishing a role as patient advocate. • Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate. • Incorporate critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning needs. • Ask key questions to gain insight into the patient's clinical condition and adjust approach as needed. • Document all communications in the electronic medical record. • Schedule patients for visits with providers as appropriate based upon protocols. • Follow triage protocols in place for the department. • Assist in scheduling appointments for patients with providers within NM. • Assist in orientation of new staff members. • Assist in specific process improvement projects. • Participate in departmental quality improvement activities. • Use effective service recovery skills to solve problems or service breakdowns when they occur. Requirements • Graduate of accredited RN program • 2 years of ambulatory care experience • Registered Nurse License issued by State of Illinois • Current AHA BLS Provider certification Nice-to-haves • BSN • Specialty certification upon eligibility Benefits • Wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Apply tot his job