Urgently Hiring: Disney US Customer Support Jobs – Technical Specialist – Datacom
Job Title: Experienced Technical Specialist - Datacom for Disney's Customer Support Team Introduction Are you passionate about delivering exceptional customer experiences and have a knack for technical problem-solving? Do you want to be part of a world-renowned entertainment company like Disney? We're on the hunt for a talented Technical Specialist - Datacom to join our Customer Support team! As a key member of our team, you'll have the opportunity to work remotely and provide top-notch technical support to our customers across various Disney properties. About Disney The Walt Disney Company is a global leader in entertainment and technology, known for its innovative and immersive experiences. With a rich history spanning nearly a century, Disney has grown into a diversified media conglomerate with a presence in film, television, theme parks, and consumer products. Our company culture is built on a foundation of creativity, innovation, and a commitment to excellence. Job Summary We're seeking an experienced Technical Specialist - Datacom to provide technical support for our customer support team. As a Technical Specialist - Datacom, you will be responsible for troubleshooting and resolving technical issues related to video, audio, and interactive systems across Disney properties. You'll work closely with our customers, internal teams, and external vendors to ensure seamless delivery of our products and services. Key Responsibilities • Provide technical support for Disney's customer support team, troubleshooting and resolving issues related to video, audio, and interactive systems • Conduct on-site support for interactive installations, server upgrades, video installations, emergency maintenance, and outage resolution • Provide local support to clients and ensure operational support of the experience environment to maintain SLAs and Disney standards • Prepare and present metrics on uptime, usage, trends, and opportunities for improvement • Ensure telecom network maintains software and security patches • Manage replacement and backup parts for all installations • Offer level 2 support to resolve complex technical issues • Collaborate with Resort Engineering Team, FAM, OSI, and WDI to ensure smooth delivery of products and services • Assist with software patches and updates • Provide oversight of local delivery of consumables by vendors • Team up with other DPEP teams and service providers to provide efficient technical solutions • Oversee device refresh and recycling programs • Conduct in-depth troubleshooting with field specialists • Manage vendor relationships Requirements Essential Qualifications • Bachelor's degree in Computer Science, Video Technology, Information Systems, Engineering, Mathematics, Data Analytics, or a related technical discipline • 3+ years of experience in the AV/Technology industry, preferably in a technical support role • 3+ years of experience with network switching and routing • Strong knowledge of Microsoft Office, SAP Workplace, and Service NOW • Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Enterprises, Splunk, Zabbix, Infoblox, etc.) • Proven ability to handle escalations and outages • Strong knowledge of network security principles and industry best practices • Experience with analytics and reporting tools like Scene, Power BI • Excellent organizational and time management skills • Strong written and verbal communication skills • Willingness to learn new software applications • Ability to work on weekends and evenings as required by client and business needs Preferred Qualifications • Experience with video distribution, encoding, audio mixes, and IOT devices • Moderate experience with network switching and routing • Passion for and knowledge of interactive and video systems and solutions • Proven success working with a range of partners Career Growth Opportunities and Learning Benefits At Disney, we're committed to the growth and development of our employees. As a Technical Specialist - Datacom, you'll have access to various training programs, workshops, and mentorship opportunities to enhance your technical skills and career prospects. Work Environment and Company Culture Our company culture is built on a foundation of creativity, innovation, and a commitment to excellence. We offer a flexible and remote work environment that allows you to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences and is committed to supporting and empowering each other. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: • Competitive salary • Medical, dental, and vision benefits • Retirement savings plan with employer matching • Paid time off (PTO) • Flexible work hours • Remote work equipment and support • Employee assistance programs (EAPs) • Discounts on Disney products and services Conclusion If you're a motivated and technical individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting role! As a Technical Specialist - Datacom, you'll have the opportunity to work with a world-renowned entertainment company like Disney and contribute to the success of our customer support team. Don't miss out on this exciting opportunity! Apply now and take the first step towards a rewarding career with Disney! Apply This Job