**Vice President, Global Insights & Customer Experience – Driving Customer-Centric Strategies at blithequark**

Are you a visionary leader with a passion for harnessing the power of data and customer insights to drive business growth and exceptional customer experiences? Do you have a proven track record of leading cross-functional teams and developing innovative strategies to stay ahead of the curve? If so, we invite you to join blithequark as our Vice President of Global Insights and Customer Experience. **About blithequark** blithequark is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that transform the way businesses operate and interact with their customers. Our team of experts is passionate about harnessing the power of data, technology, and customer insights to drive growth, efficiency, and innovation. As a key member of our leadership team, you will play a critical role in shaping our customer-centric strategies and driving business success. **Job Summary** As our Vice President of Global Insights and Customer Experience, you will be responsible for developing and implementing customer-centric strategies across our global supply chain. You will lead efforts to integrate customer insights, data analytics, and market trends into supply chain operations to deliver exceptional customer experiences and enhance operational efficiency. This is an exciting opportunity to join a dynamic team and make a meaningful impact on our business. **Key Responsibilities** * Develop and implement customer-centric strategies across the organization's global supply chain * Lead efforts to integrate customer insights, data analytics, and market trends into supply chain operations * Collaborate with cross-functional teams to identify areas for improvement and develop innovative solutions * Analyze data and market trends to inform business decisions and drive growth * Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners * Lead and mentor a talented team of high-performing individuals in a fast-paced environment * Stay up-to-date with industry trends and best practices, and apply this knowledge to drive business success **Requirements** * Bachelor's Degree in Business, Supply Chain Management, Data Analytics, or related field, or equivalent experience * 10+ years of experience with clear progression to senior leadership/management roles, leading and motivating cross-functional interdisciplinary teams to achieve strategic goals * Demonstrated strong comprehensive management, leadership, and executive skills * Working knowledge of database systems and data modeling principles, ensuring secure and optimized data storage * Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) to create real-time dashboards and visualizations * Strong background in statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R * Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics) to track and manage customer interactions * Awareness of AI-driven technologies (e.g., natural language processing, computer vision) to further enhance insights and improve customer experiences * Excellent verbal and written communication skills. Ability to present complex concepts clearly and effectively to various stakeholders * Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance to maintain product viability within the market * Strong understanding of market trends/needs, business requirements and balance them successfully * Ability to lead, mentor and develop a talented team of high-performing individuals in a fast-paced environment directly and successfully * Demonstrated analytic and strategic problem-solving skills * Clean credit history as reported by credit report **Benefits** * Equal opportunity employer * Maintains a drug-free workplace * Performs pre-employment substance abuse testing **What We Offer** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative team * Collaborative and supportive work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance **How to Apply** If you are a motivated and results-driven leader with a passion for customer-centric strategies, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Contact Information** To apply, please visit our website at [insert website URL]. You can also contact our HR team directly at [insert email address] or [insert phone number]. We look forward to connecting with you!