The Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Agency Licensing Analyst will manage high-volume transactions related to agency licensing and ensure compliance with regulatory standards while building productive relationships with agency partners.
Responsibilities
- Perform technical work within the Agency Licensing team, managing high-volume transactions in areas such as license and appointment verification along with agency/producer licensing maintenance
- Review data across all related databases to ensure consistency, accuracy, and compliance with company and regulatory standards
- Coordinate supporting tasks and prioritize workload based on service requirements and customer needs are met
- Validate data integrity and compliance with regulatory guidelines
- Manages incoming customer calls; strives for first contact resolution
- Identifies and actively contributes to process improvement initiatives
- Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis
- Work closely with leadership on process changes and problem resolution
- Apply strong business knowledge to support operational processes and maintain data integrity across systems
Skills
- Strong Technology and Computer skills; general comfort with technology and ability to learn software systems
- Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills
- Demonstrated commitment to delivering best in class customer service
- Strong Communication Skills (both verbal and written), Relationship Building
- Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Call Center Experience and/or knowledge of state insurance license requirements a plus
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.
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