As a Delivery Manager at Buckhill, you are the operational heartbeat of the Product Management team and an active driver of how we work - bringing discipline to delivery, clarity to complexity, and leading the adoption of AI-powered ways of working that make your team faster and more effective. Where the Lead Product Owner owns the what and why, you own the how and when, ensuring that the right things get built in the right order, at pace, and to a high standard.
You are the primary operational leader within the delivery team, running Agile ceremonies, managing dependencies, clearing blockers, and keeping delivery on track across sprints and releases. You are accountable for the team’s rhythm, their wellbeing, and their output. While you don’t need to be an insurance expert, you will quickly build familiarity with the domain - understanding enough about how insurance processes and client environments work to ask the right questions, manage the right risks, and communicate credibly with clients and stakeholders.
This role sits at the heart of Buckhill’s delivery framework. You work hand in hand with the Lead Product Owner (who owns the roadmap and backlog) and the Technical Team Leads (who owns technical design and quality), forming the core leadership trio of the product team. Buckhill’s primary product, C2MS, is delivered as a PaaS solution; understanding the implications of platform-level delivery - including tenant environments, shared infrastructure, and controlled release management - is a core part of this role.
Buckhill is actively embedding AI into how we work, and this role carries a clear responsibility to lead that shift within your team: helping people use AI tooling effectively to deliver faster, with higher quality, and with greater visibility.
This is a global role and can be performed remotely from anywhere within Buckhill's distributed team.
Salary Range - Croatia
€2.9k - €3.4k (Gross 1, monthly)
Salary Range - Croatia
€34.8k- €40.8k (Gross 1, annual)
Salary Range - United Kingdom
£57k - £67k (Gross, annual)
Salary Range - Europe, outside of Croatia
€36.4k - €52.2k (Gross 2, annual)
Salary Range - Africa & Sri Lanka
€36.4k - €47.5k (Gross 2, annual)
Salary Range - Rest of the world
€36.4k - €61.7k (Gross 2, annual)
Experience:
3-5 years in a Delivery Manager, Project Manager, or Scrum Master role within a software delivery organisation.
Proven experience running Agile/Scrum ceremonies and managing delivery cadence across cross-functional teams.
Experience managing delivery in a B2B software environment
PaaS delivery experience is preferred given the platform nature of Buckhill’s products, while SaaS delivery experience is also relevant.
Exposure to insurance, InsurTech, FinTech, or regulated industries is a strong advantage.
Demonstrable experience using or championing AI tools (such as Claude) in a software delivery context is a strong advantage.
Strong people skills - able to lead, motivate, and support a diverse, remote-first team.
Comfortable with delivery metrics, sprint reporting, and stakeholder communication.
Confident managing competing priorities and making pragmatic decisions under pressure.
Skills & Qualifications:
Scrum Master certification (PSM I or CSM) preferred.
Experience with Jira and Confluence as core delivery tooling.
Familiarity with release management and basic CI/CD concepts is an advantage.
Bachelor’s degree in a relevant field, or equivalent professional experience.
Own and run Agile delivery ceremonies - sprint planning, refinement, daily stand-ups, retrospectives, and sprint reviews.
Manage the sprint backlog alongside the Lead Product Owner, ensuring stories are well-scoped, estimated, and ready for development.
Track sprint progress, identify risks and blockers early, and resolve or escalate them quickly.
Manage delivery against commitments - monitoring velocity, capacity, and scope to keep sprints and releases on track.
Own the release management process, coordinating across development, QA, DevOps, and Solutions to ensure smooth, predictable deployments. Given the PaaS nature of C2MS, this includes managing the impact of platform-level releases across tenant environments and coordinating client communications ahead of deployments.
Support and lead the team day to day - removing friction, facilitating communication, and creating the conditions for high performance.
Maintain clear, timely reporting on delivery progress, quality metrics, and risks for internal stakeholders.
Manage dependencies across teams, including Scrum of Scrums participation where relevant.
Actively manage RAID (Risks, Assumptions, Issues, Dependencies) throughout delivery.
Collaborate with the Lead Product Owner on roadmap planning, helping translate strategic priorities into executable sprint plans.
Support the team in adopting AI-assisted ways of working - including AI tooling in development, testing, and documentation - and help manage the delivery implications of building AI-enabled features.
Contribute to the continuous improvement of Buckhill’s delivery framework and ways of working, including identifying opportunities where AI tooling can improve delivery speed, quality, or visibility.
Champion the use of AI tools - including Claude - across the delivery team, actively embedding AI-assisted practices into day-to-day ways of working and helping team members build confidence and capability in using them effectively.
Work with the Technical Team Leads and Lead Product Owner to evaluate and introduce AI tooling that improves delivery outcomes - including tools that support code review, test coverage, sprint reporting, documentation generation, and sprint health monitoring.
Track and report on AI adoption within the team - capturing what is working, what is not, and sharing practical insights with the Lead Product Owner to inform how the team continues to improve.
Support client-facing delivery activities as required, including communicating on release timelines, platform changes, and escalations - working alongside the Lead Product Owner and the Product Management Team to ensure a consistent client experience.
Represent Buckhill in client-facing meetings and calls when required, providing updates on sprint progress, release timelines, and any delivery-related matters.