Analyst, Case Management – Transition of Care

Job Description: • Utilize critical thinking and judgment to collaborate and inform the case management process • Facilitate appropriate healthcare outcomes for members by providing assistance with appointment scheduling • Identifying and assisting with accessing benefits and education for members through care management tools • Evaluate members through comprehensive evaluation of needs/eligibility and recommend approaches to case resolution • Coordinate and implement assigned care plan activities and monitor care plan progress • Consult with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals • Identify and escalate quality of care issues through established channels • Provide coaching, information, and support to empower members to make independent medical and/or lifestyle choices Requirements: • 2+ years experience in behavioral health or social services • Ability to work 8:00 AM - 5:00 PM in assigned market time zone • 2+ years of experience with Microsoft Office Applications (Word, Excel, Outlook) • Candidates must have a dedicated workspace free of interruptions Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access