Join the Team: Application Support - TECH 1
MMC is excited to announce an urgent opportunity for a detail-oriented and tech-savvy individual to join our team as an Application Support - TECH 1. This role offers a unique chance to work remotely from the comfort of your own home, while being part of a dynamic team that makes a difference in the lives of individuals and communities. As a key member of our support team, you will play a critical role in ensuring the accuracy and efficiency of our data entry processes, while enjoying a competitive pay rate of $12.00 per hour.
About MMC and Our Industry
MMC is a leading organization dedicated to providing exceptional services and support to individuals and communities in need. Our team is passionate about making a positive impact, and we are committed to fostering a culture of inclusivity, respect, and innovation. As a remote worker, you will be part of a growing team that values flexibility, work-life balance, and professional growth.
Job Summary
As an Application Support - TECH 1, you will be responsible for executing critical and routine tasks, retrieving documents and data from authorized databases, and accurately data entering information in multiple eligibility and tracking systems. You will work independently and as part of a team to meet individual and unit performance goals and standards, while following extensive work instructions and prescribed department procedures.
Key Responsibilities:
- Use designated work instructions and other instructions to execute critical and routine tasks.
- Retrieve documents and data from authorized databases to perform routine tasks, including data entering new information, validation of data, corrections or updates to existing information, and documentation of findings.
- Accurately data enter all appropriate information in multiple eligibility and tracking systems.
- Follow extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions.
- Determine if an image requires an appointment to be rescheduled.
- Meet individual and unit performance goals and standards as defined by management.
- Attend and successfully complete job-related and industry-specific systems and policy training as required to perform the duties of the position.
- Review and analyze discrepancies in data received, request clarification, and effectively raise queries to the team supervisor to resolve uncertainties and questions that arise from executing the task.
Qualifications and Requirements
Essential Qualifications:
- High School Diploma or GED Equivalent.
- Ability to follow directions.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently.
Preferred Qualifications:
- Experience working in a health or human services call center.
- Knowledge of the community to be served.
- Ability to interact courteously and effectively with a variety of people; cultural competence.
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and deadlines.
- Basic computer skills and ability to learn new software applications.
Career Growth Opportunities and Learning Benefits
At MMC, we are committed to the growth and development of our team members. As an Application Support - TECH 1, you will have access to:
- Comprehensive training and onboarding program.
- Ongoing coaching and feedback from experienced team leaders.
- Opportunities for professional growth and advancement.
- Access to industry-specific training and certifications.
Work Environment and Company Culture
As a remote worker, you will enjoy:
- Flexibility to work from home and set your own schedule.
- Opportunity to work with a dynamic and supportive team.
- Access to cutting-edge technology and software applications.
- Inclusive and respectful company culture.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $12.00 per hour pay rate.
- Opportunities for bonuses and incentives.
- Comprehensive benefits package (to be discussed during the interview process).
How to Apply
If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please click the link below to register as a candidate and apply for the Application Support - TECH 1 position.
Apply Now
We look forward to hearing from you and discussing this opportunity in more detail.
Apply Now