Job Description:
• Serve as key liaison between DentaQuest and its network of participating providers
• Blend direct provider relationship management with data reporting, project coordination, training, and communication responsibilities
• Educate dental offices on policies, procedures, and value-based programs via phone, email, webinars, and in-office visits
• Promote technology adoption including web portal functionality, electronic claims submission, and EFT options
• Support onboarding of new providers and re-credentialing processes
• Conduct training sessions and webinars; serve as SME on company tools, portals, and engagement processes
• Manage team SharePoint and internal resource sites
• Create and maintain dashboards to track provider engagement metrics and outcomes
• Generate leadership reports and monthly summaries highlighting performance, network status, and key initiatives
• Submit AP requests, Committee submissions, and vendor oversight tracking
• Maintain communication templates, newsletters, FAQs, quick reference guides, and provider notifications
• Prepare and distribute provider scorecards, performance summaries, and compliance updates
Requirements:
• Associate’s degree; Bachelor’s preferred (Business, Healthcare Administration, or related field) or relevant years of experience
• Minimum of 3 years’ experience in healthcare or managed dental care, including provider support or network administration
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams, SharePoint)
• Strong project management, data analysis, and organizational skills
• Excellent written and verbal communication; ability to work across teams and with providers
• Up to 25% travel required for provider office visits, meetings, and events
• 5+ years of dental or managed care experience preferred
• Experience with DentaQuest systems (Oracle, Veritas, Trachmar, DMX, NGPP) preferred
• Demonstrated expertise in provider training, communications, and process improvement preferred
• Experience building dashboards, managing SharePoint content, and coordinating multi-state initiatives preferred
Benefits:
• Comprehensive benefits
• generous vacation and sick time
• market-leading paid family, parental and adoption leave
• medical coverage
• company paid life and AD&D insurance
• disability programs
• partially paid sabbatical program
• 401(k) employer match
• stock purchase options
• employer-funded retirement account
• flexible, inclusive and collaborative work environment
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