Experienced Full-Time Program Manager - Telehealth RN for Global Nurse Advise Line Program (Remote)

Join the Team: Program Manager - Telehealth RN at Maximus

Maximus, a leading provider of business services for governments operating health and human services programs, is seeking an experienced Program Manager - Telehealth RN to join our Global Nurse Advise Line program. As a key member of our team, you will play a crucial role in managing a cohesive team to ensure consistent delivery of services, developing and refining policies and procedures, and serving as a subject matter expert in the clinical domain.

About Maximus and Our Industry

Maximus provides business services to help governments operate health and human services programs, mostly at the state and national levels. Our health services segment offers outsourced program management and administrative services. With a company size of 5,000 to 9,999 employees, we are a significant player in the healthcare services industry. Our mission is to help governments deliver high-quality services to their citizens, and we are committed to making a positive impact in the communities we serve.

Job Summary

The Program Manager - Telehealth RN will be responsible for managing an effective and cohesive team to ensure consistent delivery of services, leading team members to deliver on program goals, and supporting the development and refinement of policies and procedures for the project's operational and clinical domains. The ideal candidate will have a strong clinical background, excellent leadership and communication skills, and experience working in a telehealth environment.

Key Responsibilities

• Serve as the lead content knowledge expert concerning the review and research of provided clinical information.
• Perform clinical case reviews and consultations.
• Provide direct supervision to assigned team of nursing and/or other clinical staff.
• Provide subject matter expertise related to medical necessity and level of care criteria and application thereof.
• Provide education and clinical training to staff in area of expertise.
• Perform other related duties as assigned.
• Maintain clinical competency in accordance with licensure requirements.
• Supervise the Clinical Team, including monitoring activities, schedules, productivity of nurses.
• Support development and implementation of training for nurse and non-nurse staff.
• Disseminate policy, protocol changes, and ensure implementation across the teams.
• Lead regular team meetings and act as the point-person for the nurses.
• Collaborate with project management to monitor and ensure departmental performance and operational goals are met.
• Address identified opportunities to improve the project, i.e., quality implementation, and efficient processing of cases.
• Participate in nurse team meetings on a rotational schedule to ensure contract compliance.
• Promote project image and goals through public speaking engagements and local professional presentations.
• Audit, review, and approve timesheets.
• Perform other duties as may be assigned by the Senior Program Manager.
• Comply and ensure program compliance with HIPAA privacy rules.

Requirements

Essential Qualifications

• Current Registered Nurse (RN) license valid in the state of practice.
• Bachelor's degree and 5 years of experience or equivalent combination of education and experience.
• Minimum of 5 years of clinical experience.
• Minimum 1 year supervisory experience preferred.
• Ability to obtain US Security Clearance.
• Bachelor's Degree in nursing from an accredited School of Nursing.
• Current licensure as a Registered Nurse with a minimum of 15 years' telehealth experience.
• Minimum of 5 years leadership or supervisory experience as an RN.
• Prior experience supporting a Call Center environment.

Preferred Qualifications

• Master's Degree.
• Current BLS certification.
• Experience in customer service, performance evaluation, and process improvement.
• Experience in large volume staff training and coaching.
• Excellent written and oral communication skills.
• Strong interpersonal skills with the ability to build relationships at all levels.
• Proactive, self-starter with the ability to work well in a team environment.
• Detail-oriented with good organizational skills and capable of effectively prioritizing and multi-tasking.
• Experience working remotely and leading a remote team including using Microsoft Office Suite, Teams, Zoom, SharePoint, and other digital tools.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong clinical knowledge and expertise in telehealth.
• Excellent leadership and management skills.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to prioritize and multi-task.
• Experience working with diverse teams and stakeholders.

Career Growth Opportunities and Learning Benefits

At Maximus, we are committed to the growth and development of our employees. We offer a range of learning benefits, including:

• Training and development programs.
• Career advancement opportunities.
• Mentorship programs.
• Industry conferences and events.

Work Environment and Company Culture

We offer a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. Our company culture is built on the following values:

• Integrity.
• Respect.
• Accountability.
• Excellence.
• Teamwork.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary range: $120,000 - $160,000 per year.
• Health insurance coverage.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays and paid time off.
• Opportunities for bonuses and incentives.

Home Office Requirements

As a remote employee, you will need to have:

• Reliable high-speed internet service.
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
• Minimum 5 Mpbs upload speeds.
• A company-issued computer equipment.

EEO Statement

Maximus is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Conclusion

If you are a motivated and experienced Program Manager - Telehealth RN looking for a new challenge, we encourage you to apply for this exciting opportunity. As a key member of our team, you will play a crucial role in delivering high-quality services to our clients and making a positive impact in the communities we serve.

Apply now to join our team and take the next step in your career!

Apply Now