Bilingual Customer Representative

Description: • Customer Champion – You are the difference between a happy customer and a disconnected phone line • On average you will take about 4+ calls per hour from our customers across the USA • Technology Troubleshooter – explain cellular phones, billing, or answer general questions; you are the solution • Highly Organized and Motivated – you must be self-motivated and present during shift • Team Player – collaborate and respect coworkers • On-site and off-site IT support as needed Requirements: • Right Attitude • A high school diploma or equivalent; at least 6 months of customer service experience; remote customer service experience preferred • Office Computer Skills – basic typing, software usage, and internet navigation • Work from Home Requirements – Internet speed at least 20 Mbps upload and 100 Mbps download; not compatible with satellite, Wi-Fi, or cellular data • Distraction-Free Workplace – quiet, distraction-free home office • Location – within 50 miles of a CCI facility • Communication – bilingual Spanish and English; fluency test required • Pre-employment background check and drug screen required Benefits: • Flexibility in Schedule – full-time, part-time, and split-shift options • Competitive Wage and Shift Differentials – $16/hour base with evening and weekend differentials • Paid Training – Full-time, 5-week training that is 100% paid • Dynamite Benefits – benefits to cover all your needs and at affordable rates • Save on gas and lunches out • Career Growth – self-promotion through meeting and maintaining metrics • Equipment provided and culture to support remote work Apply tot his job