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Role Description
This role involves using data to shape customer experiences and deliver personalized, timely, and impactful customer communications.
- Lead a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications.
- Consult with stakeholders to understand business goals and translate them into clear, actionable data and audience requirements.
- Design and deliver data that powers personalized customer communications across channels (email, text, digital, direct mail).
- Streamline and standardize how audience data flows across systems to improve efficiency and impact.
- Collaborate cross-functionally with marketing, analytics, and technology teams to ensure seamless execution and alignment.
- Champion customer-centricity, ensuring all audience data solutions are designed with the customer in mind.
- Drive continuous improvement by identifying and implementing enhancements to data tools, processes, and governance.
Qualifications
- A strategic mindset with the ability to connect data capabilities to business outcomes.
- Strong interpersonal and communication skills—you can influence and gain alignment across teams.
- Experience gathering and translating business requirements into technical solutions.
- Comfort working in ambiguity and adapting to evolving priorities.
- A passion for learning and a drive for continuous improvement.
Requirements
- Typically 5 or more years experience in data warehousing, statistical analysis, and marketing/customer data models and queries.
- Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.
- Expert knowledge in the theory and application of computer-based analytical tools.
- Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications.
- Proficiency in developing ad hoc queries using SQL.
Benefits
- Medical/dental/vision insurance
- Life insurance
- Short and long-term disability coverage
- Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
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