Join the Ride Health Team as a Contact Center Ride Success Agent
Are you a motivated and empathetic individual looking for a fulfilling career in a fast-paced, fully remote contact center environment? Ride Health is seeking a Contact Center Ride Success Agent to join our team! As a key member of our Ride Success team, you will play a critical role in ensuring that our passengers, particularly the elderly and medically challenged, have access to reliable transportation to their healthcare appointments. If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you!
About Ride Health
Ride Health is a pioneering healthcare technology company that removes transportation barriers, enabling vulnerable populations to access healthcare. By partnering with healthcare organizations and transportation providers, we develop innovative solutions that strengthen enterprise transportation programs and drive intelligent transitions of care. Our platform combines technology, data, and a human approach to break down access barriers and solve complex transportation challenges faced by care coordinators, providers, and payers. At Ride Health, we're dedicated to improving access, efficiency, and outcomes while reducing costs and enhancing the overall patient experience.
Position Overview
- Job Title: Contact Center Ride Success Agent - Fully Remote
- Company: Ride Health
- Location: Fully Remote (Work from Home)
- Start Date: Immediate openings available
- Compensation: Competitive salary ($16 - $18 per hour) and comprehensive benefits package
Key Responsibilities
As a Contact Center Ride Success Agent, your primary responsibilities will include:
- Scheduling transportation needs for passengers and clients
- Assisting transportation providers with ride requests and issues
- Making outbound calls to passengers, client contacts, and attending facilities
- Monitoring and responding to chat requests
- Utilizing our proprietary platform, third-party transportation software (e.g., Uber and Lyft), and business technology (e.g., Five9, Salesforce, and Zendesk) to successfully complete trip requests
- Providing exceptional customer service and resolving issues in a timely and professional manner
- Collaborating with the Ride Success team to identify trends and implement process improvements
Requirements and Qualifications
Essential Qualifications:
- High School Diploma or equivalent required
- Excellent communication skills, including empathy and understanding
- Commitment to efficiently completing tasks and meeting quality standards
- Pride in your work and alignment with Ride Health's company vision
- Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable
- Private, dedicated, quiet workspace free from distractions
- Understanding of basic computer troubleshooting
Preferred Qualifications:
- Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems
- Contact center or tech support experience
- Customer service experience dealing with customer issue management
- Thoroughness in following SOPs to complete tasks
- Ability to recognize trends and report to upper management
- Actively engage and collaborate in the work of a remote team
What We Offer
At Ride Health, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits and perks we offer:
- Competitive salary ($16 - $18 per hour)
- Career advancement opportunities
- Fully remote work arrangement - skip the commute!
- Paid Time Off
- Medical, Dental, and Vision insurance - 100% company-paid for employee coverage!
- Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
- Life insurance, short-term disability, and long-term disability - all paid for by Ride Health
- 401k retirement savings plan with 4% fully vested employer match
- Fully paid parental leave after 6 months of employment
- TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody, and other employee wellness programs
Why Join Ride Health?
At Ride Health, we're passionate about making a positive impact on people's lives. By joining our team as a Contact Center Ride Success Agent, you'll have the opportunity to:
- Make a difference in the lives of vulnerable populations
- Work in a fast-paced, dynamic environment with a talented team
- Develop your skills and advance your career
- Enjoy a comprehensive benefits package and supportive work environment
- Be part of a company that's committed to improving healthcare outcomes and reducing costs
How to Apply
If you're a motivated and empathetic individual looking for a fulfilling career in a fully remote contact center environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:
Apply Now
Don't miss this opportunity to join the Ride Health team and make a positive impact on people's lives!
Equal Opportunity Employer
Ride Health is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment, and we strictly comply with the Civil Rights Act and other applicable laws and regulations.
Apply Now