Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and results-driven Customer Experience Ambassador to join our team. As a key member of our Customer Experience team, you will be responsible for providing top-notch support to our valued customers, ensuring their needs are met, and exceeding their expectations.
**About blithequark**
blithequark is a leading provider of innovative solutions, dedicated to empowering businesses to thrive in today's fast-paced market. Our team is comprised of passionate individuals who share a common goal: to deliver exceptional customer experiences that drive loyalty and growth. At blithequark, we believe in fostering a culture of collaboration, innovation, and continuous learning. Our hybrid work environment offers the perfect blend of flexibility and face-to-face interaction, allowing you to work from the comfort of your own home and collaborate with colleagues in our office.
**Responsibilities**
As a Customer Experience Ambassador, you will be responsible for:
* Collaborating with team members to support assigned customers, ensuring their needs are met and exceeded
* Coordinating with various departments to resolve high-level operational issues in a timely and efficient manner
* Providing backup support across all functions within the customer team to ensure continuity and minimize disruptions
* Sharing best practices and learning opportunities with peers across all Customer Experience teams to drive continuous improvement
* Receiving customer calls and emails using a pleasant and helpful strategy, identifying customer needs, and entering orders into the ERP system timely and accurately
* Ensuring all customer needs are met by engaging with the customer, identifying problems, and resolving them in a timely manner, either directly or through other departments
* Managing and executing other methods of communication and requests for delivery, such as inventory managed orders, third-party portals, customer websites, and carrier-managed services, to ensure timely and accurate delivery of service
* Confirming receipt and acceptance of every load by the carrier, and escalating to other departments as needed to ensure delivery meets the customer's expectations
* Completing load and delivery confirmations daily, with no exceptions
**Requirements**
To be successful in this role, you will need:
* A High School Diploma or equivalent
* Moderate to advanced knowledge of Microsoft Outlook
* Basic Excel proficiency required
**Nice-to-Haves**
While not required, the following skills and experiences would be beneficial:
* Customer Service experience, particularly in a fast-paced, dynamic environment
* Dispatching experience, with a focus on logistics and transportation
* Team environment experience, with a proven track record of collaboration and teamwork
**Benefits**
As a valued member of our team, you can expect:
* A competitive salary and benefits package
* A $1,500 IC Bonus for meeting performance targets
* Hybrid work environment available once training is complete, with 3 days in office and 2 days remote per week
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning
**What We Offer**
At blithequark, we are committed to providing a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of continuous learning, innovation, and collaboration, where our employees can grow and thrive. Our hybrid work environment offers the perfect blend of flexibility and face-to-face interaction, allowing you to work from the comfort of your own home and collaborate with colleagues in our office.
**How to Apply**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives.
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