Launch Your Career in Customer Service with a Leading Healthcare Services Provider!
We are seeking a highly skilled and motivated Customer Service Representative I to join our Patient Financial Services (PFS) team in a remote capacity. As a key member of our team, you will play a critical role in delivering exceptional patient experiences, resolving billing issues, and driving patient satisfaction. This is a unique opportunity to join a dynamic team and advance your career in a supportive and collaborative work environment.
About the Opportunity
- Competitive salary: up to $27.60 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and billing resolution
- Commitment to diversity, equity, and inclusion in the workplace
Job Responsibilities
- Assist patients in resolving billing issues, handling complaints, and setting up payment plans
- Document customer complaints and interactions in the appropriate systems
- Track trends in customer service encounters and recommend resolutions to supervisors
- Provide training and support to new Customer Service Representative I colleagues
- Communicate and follow up with stakeholders on customer service activities
Qualifications
- High school diploma or Associate's degree in Accounting, Business Administration, or related field
- Up to 3 years of experience in revenue cycle functions within a healthcare setting
- Previous service or call center experience with strong customer service skills
- Excellent verbal and written communication skills
- Basic understanding of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
Preferred Qualifications
- Experience in a complex, multi-site environment
- Completion of regulatory/mandatory certifications and skills validation competencies
- Strong interpersonal skills in interacting with diverse customers
How to Apply
Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career in customer service!
Apply Now
Apply Now