Customer Support Agent (Part-Time ? Evenings)
Job Title: Customer Support Agent (Part-Time ? Evenings)
Job Type: Part-Time (Evenings, Under 4 hours)
Company: Amazon
Salary: Hourly basis commensurate with experience
Benefits: Health and Dental coverage, Paid Training, and Paid Vacations
Job Summary:
Amazon, a Fortune 500 company based in the United States, is seeking a part-time Customer Support Agent for its evening shift. The ideal candidate will be responsible for providing excellent customer service and addressing customer inquiries, ensuring high levels of customer satisfaction. This position requires under 4 hours of work in the evening and offers benefits like health and dental coverage, paid training, and paid vacations.
Job Description:
As a Part-Time Evening Customer Support Agent, you will be a part of Amazon?s dynamic customer service team. You will be the first point of contact for our customers, helping them with their inquiries, resolving their issues, and ensuring a positive customer experience. This role requires strong communication skills, patience, and a customer-focused approach.
Responsibilities:
? Respond to customer inquiries via phone, email, or chat.
? Resolve customer issues and complaints in a timely and effective manner.
? Document customer interactions and transactions, detailing inquiries and complaints as well as actions taken.
? Work closely with other team members to meet customer service goals.
Requirements:
? High school diploma or equivalent.
? Proven customer support experience.
? Strong phone handling and active listening skills.
? Excellent communication and presentation skills.
? Ability to multitask, prioritize, and manage time effectively.
Company Overview:
Amazon is a multinational technology company based in Seattle, Washington. It focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Five companies in the U.S. information technology industry. Amazon is known for its disruption of well-established industries through technological innovation and mass scale.
At Amazon, we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you?d like to help us build the place to find and buy anything online, this is your chance to make history.
We value our team members and offer a comprehensive benefits package including health and dental coverage, a 401(k) plan, flexible spending account, paid time off, and more.
Note: Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
We invite all qualified individuals to apply and look forward to reviewing your application.