Join the Team that's Changing the World
At AECOM, we're on a mission to deliver a better world. Our work is transforming skylines, improving commutes, providing access to clean water, and creating a positive impact on communities worldwide. As the world's trusted infrastructure consulting firm, we're partnering with clients to solve complex challenges and build legacies for future generations. With over 50,000 professionals across the globe, we're driven by a common purpose to make a tangible difference.
About the Role
We're seeking a Part-Time Customer Support Specialist (CSS) to join our CTrides project team based in Connecticut. As a CSS, you'll be the primary point of contact for commuters and stakeholders seeking information and assistance related to commuter travel in Connecticut. This is a unique opportunity to work on a statewide transportation demand management (TDM) program and provide exceptional customer service to users of CTrail Shore Line East and Hartford Line.
Key Responsibilities
- Provide accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and stakeholders.
- Develop familiarity with transportation services in Connecticut, including routes, schedules, and service alerts.
- Multi-task across multiple web-based and printed sources to locate relevant transportation information and provide timely responses.
- Use Live Chat program to respond to customer inquiries online and provide written responses to email inquiries.
- Compile and issue time-sensitive service alerts via multiple communication channels, including email, social media, and text messaging.
- Create and provide customized commute plans based on individual travel needs and preferences.
- Conduct outbound follow-up calls to provide a second level of customer service and ensure customer satisfaction.
- Perform administrative tasks to support outreach and marketing teams, including data entry and reporting.
- Communicate with transportation providers to gather and update route and schedule information.
- Utilize CMS and other computer programs and office equipment to accomplish assigned tasks.
Requirements and Qualifications
Minimum Requirements
- High school diploma or equivalent required; two years of experience or demonstrated equivalency of experience and/or education.
- Excellent communication and customer service skills, with ability to work in a fast-paced environment.
- Strong attention to detail and ability to multitask across multiple sources and priorities.
- Ability to work independently and as part of a remote team, with minimal supervision.
Preferred Qualifications
- Previous customer service experience, preferably in a transportation or commuter-related field.
- Experience using Microsoft Office or GSuite products, including email, calendar, and chat tools.
- Strong analytical and problem-solving skills, with ability to navigate complex transportation systems.
- Excellent time management and organizational skills, with ability to prioritize tasks and meet deadlines.
What We Offer
Compensation and Benefits
AECOM offers a comprehensive benefits program to meet the diverse needs of our employees, including:
- Medical, dental, and vision benefits.
- Life and disability benefits.
- Paid time off and leaves of absence.
- Voluntary benefits and perks.
- U.S. and global well-being programs.
- Employee assistance program.
- Business travel insurance.
- Service recognition awards.
- Retirement savings plan and employee stock purchase plan.
Career Growth and Learning Opportunities
At AECOM, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have opportunities to:
- Develop expertise in transportation services and commuter travel.
- Build relationships with stakeholders and transportation providers.
- Contribute to the development of new processes and procedures.
- Participate in training and professional development programs.
Work Environment and Culture
At AECOM, we're proud of our culture and work environment. As a remote team member, you'll have the flexibility to work from home or a remote location, with opportunities to connect with colleagues and participate in virtual team-building activities. We're committed to fostering a culture of equity, diversity, and inclusion, where everyone feels welcome and valued.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on commuter travel in Connecticut, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
Why Join AECOM?
At AECOM, we're driven by a common purpose to deliver a better world. We're a global team of over 50,000 professionals, working together to solve complex challenges and build legacies for future generations. By joining AECOM, you'll become part of a dynamic and innovative team, with opportunities to:
- Work on high-profile projects that make a tangible impact.
- Develop your skills and expertise in a supportive and collaborative environment.
- Build relationships with clients and stakeholders across the globe.
- Contribute to a culture of equity, diversity, and inclusion.
We're excited to welcome new team members who share our passion for delivering a better world. Apply now and join the AECOM team!
Apply Now