Job Summary:
Join Amazon's Disability & Leave Services (DLS) team as a Disability & Leave Services Case Manager and make a meaningful impact on the lives of our employees and their families. As a highly skilled case management professional, you will provide exceptional support to employees navigating leave of absence and disability life events. This is a unique opportunity to work with a talented team and contribute to building a best-in-class professional services program.
Key Responsibilities:
- Serve as a single point of contact for employees throughout their leave of absence or disability event, providing holistic case management services and support.
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
- Review medical documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans.
- Critically assess and adjust case management plans to meet changing employee needs.
- Troubleshoot issues, address sensitive situations, and facilitate smooth return-to-work and ramp-back plans.
- Collaborate with internal stakeholders, including HR, Benefits, and Payroll, to ensure seamless case management.
Requirements:
- Bachelor's degree in Business, HR, or a related field, or High school or equivalent.
- 2+ years of experience in customer service, Human Resource management, or Case management/Leave & Disability management.
- Intermediate proficiency in MS Word, Excel, and Outlook.
Preferred Qualifications:
- Basic US legislation Leave of Absence, Disability, and/or Accommodations knowledge (ADA/ADAAA and FMLA).
- Critical thinking and problem-solving skills.
- Strong communication and relationship-building skills.
- Prior Leave and/or Accommodations experience.
What We Offer:
- Competitive salary.
- Remote work opportunity.
- Immediate openings available.
- Opportunity to work with a talented team and make a meaningful impact.
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