Experienced 988 Chat/Text Specialist for Mental Health Crisis Intervention and Suicide Prevention - Full-Time Remote Position

Introduction to arenaflex

arenaflex is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees and a dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. As a trauma-informed organization, we endorse an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

Job Overview

We are seeking a compassionate and skilled 988 Chat/Text Specialist to join our 24/7/365 mental health crisis/suicide prevention team. As a remote position, you will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. This is a unique opportunity to make a difference in the lives of others and be part of a team that is dedicated to providing exceptional care and support.

Key Responsibilities

• Provides telephonic or chat clinical screenings and risk assessments to individuals in crisis
• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in behavioral science, Psychology, Social Work, or be a Certified Peer Recovery Specialist
• Six months to one year of related crisis experience
• Effective communication skills via written, verbal, in-person, and virtual methods
• High-level customer service skills and professional etiquette
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments and skill in providing crisis intervention

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a crisis intervention or mental health setting
• Knowledge of trauma-informed care and cultural competency
• Experience working with diverse populations and communities

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong active listening and empathy skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong technical skills and ability to navigate multiple software systems and platforms

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a 988 Chat/Text Specialist, you will have access to ongoing training and supervision, as well as opportunities for professional development and advancement. You will be part of a dynamic team that is dedicated to providing exceptional care and support, and you will have the opportunity to make a real difference in the lives of others.

Work Environment and Company Culture

arenaflex is committed to creating a workplace that is inclusive, supportive, and empowering. We value diversity and promote a culture of respect, expertise, integrity, and empowerment. Our employees are our greatest asset, and we are committed to providing a work environment that is safe, welcoming, and conducive to growth and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $19.10-$26.80 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Conclusion

If you are a compassionate and skilled mental health professional who is passionate about providing exceptional care and support, we encourage you to apply for this exciting opportunity. As a 988 Chat/Text Specialist at arenaflex, you will be part of a dynamic team that is dedicated to making a difference in the lives of others. Don't miss this opportunity to join a team that is committed to delivering care that changes people's lives. Apply today!

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