Experienced Administrative Assistant - Customer Engagement and Support Specialist - Full Remote Opportunity

Introduction to blithequark

At blithequark, we are dedicated to fostering a collaborative and inclusive work environment that values diversity, equity, and respect. Our mission is to provide exceptional service, and we believe that our employees are the key to achieving this goal. With a strong commitment to work-life balance, professional growth, and employee well-being, we offer a unique and rewarding career opportunity for talented individuals to join our team.

About the Role

We are seeking an experienced Administrative Assistant to support our customer engagement and audit teams in a full remote capacity. As a key member of our team, you will provide administrative assistance, coordinate personnel administration, and serve as a liaison between managers and staff. Your exceptional organizational skills, attention to detail, and excellent communication skills will enable you to thrive in this role and make a meaningful contribution to our organization.

Key Responsibilities

• Interpret and apply administrative policies, developing, implementing, and documenting procedures to ensure compliance
• Coordinate personnel administration, including recruitment, new hire orientation, and payroll
• Ensure adequate supplies and equipment are available, in compliance with budget and policy guidelines
• Serve as a liaison between Audit Managers and other staff, communicating daily via telephone and email to fill information requests
• Coordinate office operations to ensure efficient use of space, equipment, and personnel
• Maintain liaison and coordination between services and technical support
• Establish, maintain, and serve as contact for office accounts, lease, and equipment maintenance
• Manage an inventory of team-level equipment, review and monitor team-level budgets, and maintain purchase authority
• Review, reconcile, and act as the custodian for team recognition items, including assisting with procuring gift cards and/or small recognition gifts

Human Resource and Payroll Assistance

• Coordinate personnel administration, including recruitment and interview scheduling, new hire orientation, and payroll
• Review and process staff time summaries, leave slips, and travel vouchers for accuracy and completeness
• Ensure required documents are sent to human resources and file copy retained
• Oversight of travel time review in accordance with team-level processes

Audit Support and Team Mate

• Assist auditees and citizens with concerns and information inquiries
• Maintain audit files, electronic data, and future audit work files, as well as archiving the audit upon completion
• Coordinate record retention and destruction
• Assist with audit scheduling, performing initial client contact, scheduling tentative entrance and exit interviews, and sending out pre-audit request lists
• Assist in the management and tracking of outstanding hotline and fraud cases, including tracking open cases, informing team management and staff, and updating activity logs
• Assist with creating audit engagement letters for open audits and printing documents for meetings, including entrance and exit conferences
• Assist with data input as needed on the team level

Essential Qualifications

To be successful in this role, you will need:

• Excellent administrative and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, managers, and external stakeholders
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
• High school diploma or equivalent required, with a degree in business administration or a related field preferred

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Previous experience in an administrative role, preferably in a remote or virtual environment
• Knowledge of human resources and payroll principles, including recruitment, benefits administration, and employee relations
• Experience with audit procedures and protocols, including audit scheduling, record retention, and data management
• Strong analytical and problem-solving skills, with the ability to interpret and apply administrative policies and procedures
• Certification in administration, human resources, or a related field, such as Certified Administrative Professional (CAP) or Certified Human Resources Professional (CHRP)

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Strong attention to detail, with the ability to accurately process and manage data
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, managers, and external stakeholders
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
• Strong analytical and problem-solving skills, with the ability to interpret and apply administrative policies and procedures

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Administrative Assistant, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship
• Formal training programs, including administrative and technical skills development
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including paid vacation, sick leave, and holidays
• Growth and development opportunities, including 80+ hours of training each biennium
• Educational and professional certification reimbursements

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and inclusive work environment. Our company culture is built on the values of respect, empathy, and teamwork, and we are committed to creating a workplace that is welcoming and supportive of all employees. As a remote employee, you will be part of a virtual team that is connected through technology and a shared commitment to our mission and values.

Compensation, Perks, and Benefits

As an Administrative Assistant at blithequark, you will be eligible for a comprehensive benefits package, including:

• Full benefits package, including medical, dental, and vision coverage
• Paid vacation, sick leave, and holidays
• Growth and development opportunities, including 80+ hours of training each biennium
• Educational and professional certification reimbursements
• A competitive salary and bonus structure
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and organized individual with a passion for administration and customer engagement, we encourage you to apply for this exciting opportunity. As an Administrative Assistant at blithequark, you will be part of a dynamic and supportive team that is committed to making a difference. With a comprehensive benefits package, opportunities for career growth and development, and a collaborative and inclusive work environment, this is a unique and rewarding career opportunity that you won't want to miss. Apply today and take the first step towards an exciting and fulfilling career with blithequark!

Apply Now